Patient Access Supervisor — Operations & Quality

r1rcm; Milwaukee (WI); On-site; USD 47,000 - 66,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Supervisor to manage and optimize the daily Registration Department operations. You will oversee patient processing, insurance eligibility, and benefits verification while guiding staff and driving process improvements across clinical and administrative interfaces.

The role emphasizes leadership, coaching, and ensuring compliance with HIPAA and related standards. A base pay range is provided, with eligibility for annual bonus and opportunities to influence

Qualifications

• Minimum of 3 years of experience.
• At least 1 year in a management role.
• Healthcare or patient access experience preferred.

Responsibilities

• Ensure the accuracy and completeness of daily registrations, including insurance eligibility and benefits verification.
• Provide high-quality service to patients and resolve issues or complaints in a timely and professional manner.
• Serve as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.
• Provide guidance, feedback, and coaching to associates.
• Train staff on policies, procedures, systems, and regulatory requirements.
• Monitor quality assurance measures and ensure compliance with JCAHO, HIPAA, and other standards.
• Assists manager with staff evaluations by providing feedback on individuals the supervisor has monitored/supervised.
• Ensure proper utilization of software and technology tools.

Skills

Leadership

Customer service

Communication

Tools

EHR systems

Job description

R1 RCM Inc. is seeking a Patient Access Supervisor to manage and optimize the daily Registration Department operations. You will oversee patient processing, insurance eligibility, and benefits verification while guiding staff and driving process improvements across clinical and administrative interfaces.

The role emphasizes leadership, coaching, and ensuring compliance with HIPAA and related standards. A base pay range is provided, with eligibility for annual bonus and opportunities to influence