Patient Access Supervisor

r1rcm; Milwaukee (WI); On-site; USD 47,000 - 66,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Supervisor to manage and optimize the daily Registration Department operations. You will oversee patient processing, insurance eligibility, and benefits verification while guiding staff and driving process improvements across clinical and administrative interfaces.

The role emphasizes leadership, coaching, and ensuring compliance with HIPAA and related standards. A base pay range is provided, with eligibility for annual bonus and opportunities to influence

Qualifications

• Minimum of 3 years of experience.
• At least 1 year in a management role.
• Healthcare or patient access experience preferred.

Responsibilities

• Ensure the accuracy and completeness of daily registrations, including insurance eligibility and benefits verification.
• Provide high-quality service to patients and resolve issues or complaints in a timely and professional manner.
• Serve as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.
• Provide guidance, feedback, and coaching to associates.
• Train staff on policies, procedures, systems, and regulatory requirements.
• Monitor quality assurance measures and ensure compliance with JCAHO, HIPAA, and other standards.
• Assists manager with staff evaluations by providing feedback on individuals the supervisor has monitored/supervised.
• Ensure proper utilization of software and technology tools.

Skills

Leadership

Customer service

Communication

Tools

EHR systems

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Patient Access Supervisor, you will help the Registration Department manage operational functions while maintaining customer and patient focus. Every day you will coordinate processes and procedures to ensure efficient patient processing. In addition, having client executive presence and cross functional operational strategy with an emphasis on process improvement and quality enhancement. To thrive as a Patient Access Supervisor, you'll be providing exceptional leadership experience in a supervisory role. You will have a broad understanding of daily Patient Access functions and operations.

Here’s what to expect as a Patient Access Supervisor:

• Ensure the accuracy and completeness of daily registrations, including insurance eligibility and benefits verification.
• Provide high-quality service to patients and resolve any issues or complaints in a timely and professional manner.
• Serve as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.
• Provide guidance, feedback, and coaching to associates.
• Train staff on policies, procedures, systems, and regulatory requirements.
• Monitor quality assurance measures and ensure compliance with JCAHO, HIPAA, and other standards.
• Assists manager with staff evaluations by providing feedback on individuals the supervisor has monitored/supervised.
• Ensure proper utilization of software and technology tools.

Preferred Qualifications:

• Minimum of 3 years of experience
• at least 1 year in a management role

For this US-based position, the base pay range is $46,738.00 - $66,107.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ('the Company') is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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