Patient Access Supervisor: Front Desk Registration Leader

Atrium Health Wake Forest Baptist; High Point (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a Patient Access Supervisor to lead a front-end registration and back-end billing team, ensuring accurate patient data, benefits verification, and timely authorizations. The role emphasizes collaboration with clinical teams and adherence to regulatory standards.

The position requires a high school diploma with 3 years of revenue cycle experience; an associate degree is preferred.

Qualifications

• Requires high school diploma with 3 years in registration or billing revenue cycle.
• Associate's degree preferred.
• Experience obtaining patient demographics, eligibility, and authorizations.

Responsibilities

• Direct, assign, and appraise work for staff.
• Ensure timely insurance verification and authorizations.
• Prepare schedules and manage department meetings.
• Generate reports on key revenue cycle metrics.
• Coach staff and resolve escalated patient inquiries.
• Collaborate with clinical teams to optimize workflows.
• Monitor performance and drive process improvements.

Skills

Communication

Team leadership

Prioritization

Multitasking

Customer service

Education

High school diploma

Associate's Degree preferred

Tools

MS Office

Registration systems

Insurance verification tools

Job description

Atrium Health Wake Forest Baptist is seeking a Patient Access Supervisor to lead a front-end registration and back-end billing team, ensuring accurate patient data, benefits verification, and timely authorizations. The role emphasizes collaboration with clinical teams and adherence to regulatory standards.

The position requires a high school diploma with 3 years of revenue cycle experience; an associate degree is preferred.