Supervisor Clinic Registration

Atrium Health Wake Forest Baptist; High Point (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a Patient Access Supervisor to lead a front-end registration and back-end billing team, ensuring accurate patient data, benefits verification, and timely authorizations. The role emphasizes collaboration with clinical teams and adherence to regulatory standards.

The position requires a high school diploma with 3 years of revenue cycle experience; an associate degree is preferred.

Qualifications

• Requires high school diploma with 3 years in registration or billing revenue cycle.
• Associate's degree preferred.
• Experience obtaining patient demographics, eligibility, and authorizations.

Responsibilities

• Direct, assign, and appraise work for staff.
• Ensure timely insurance verification and authorizations.
• Prepare schedules and manage department meetings.
• Generate reports on key revenue cycle metrics.
• Coach staff and resolve escalated patient inquiries.
• Collaborate with clinical teams to optimize workflows.
• Monitor performance and drive process improvements.

Skills

Communication

Team leadership

Prioritization

Multitasking

Customer service

Education

High school diploma

Associate's Degree preferred

Tools

MS Office

Registration systems

Insurance verification tools

Job description

Department

09120 WFBMG Wake Forest Health Network - General Administration

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday - Friday 8am - 5pm.

Pay Range

$25.30 - $37.95

Education/Experience

High school diploma or equivalent and 3 years of experience working within the registration (front end) or billing (back end) revenue cycle processes, including demonstrated success obtaining patient demographic and financial information, handling insurance verification and obtaining authorizations; or, an equivalent combination of education and experience.

Associate's Degree from an accredited college or university preferred.

LICENSURE, CERTIFICATION, And/or REGISTRATION

Certified Healthcare Access Manager preferred

Essential Functions

Responsible for assigning and directing work; appraising performance for direct reports as well as addressing complaints and resolving problems for colleagues within the organization. Works closely with the clinical team of the various ancillary departments.

Prepare and communicate work schedules for colleagues.

Track and communicate key metrics including point of service cash collections, registration productivity, accurate and timely insurance verification and securing authorizations as necessary. Track productivity monitoring for staff to maximize resources and results.

Attend, prepare materials and actively participate in the facilitation of mandatory monthly staff meetings, new hire training, team building, in-services and continuing education sessions.

Implement and recommend processes and tools to consistently achieve established key performance metrics.

Identify and address team member training needs to outperform expectations. Provide team member performance data in preparation of annual reviews.

Provide regular reporting and communication to PFS and Clinic Operations leadership.

Provide assistance/resolution to external and internal inquiries around patient financial service activities.

As a subject-matter expert, assist team with escalated patient and department issues, coaches and trains other team members as needed.

Responsible for reporting any trends in patient wait times, registrations, financial clearance, point of service cash collections, procedural issues and make recommendations to the PFS and Clinic Operations leadership to maximize performance when appropriate

May be responsible for acting as point of contact for specific operational activities, including implementation updates, reporting, escalations and presenting at meetings

Support leadership with analyzing Patient Access performance to drive performance improvement and related revenue cycle results.

Performs other duties as assigned.

Skills & Qualifications

Working knowledge of all revenue cycle and healthcare related issues and regulations.

Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.

Proficient knowledge of commercial, government insurance plans and workers compensation, insurance verification and authorization procedures, payer networks, government resources, and medical terminology.

Ability to build high performing teams, meet departmental and individual performance objectives.

Demonstrated experience handling escalated issues, educate and mentor team members and is viewed as a subject matter expert.

Excellent written and verbal communication skills.

Expert knowledge of patient access services and the overall effect on the revenue cycle.

Demonstrated experience communicating effectively with a customer and simplifying complex information.

Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.

Solid knowledge of all MS Office Products and Internet Explorer.

Ability to perform duties in a stressful environment that may require long periods of sitting, standing or walking to interview patients and process information.

Ability to support, understand and utilize registration technologies.

Work Environment

Clean, indoor environment

Travel required to assigned clinic locations.

The environment may include alarms, occasional loud noises, bright lights and flashing lights.

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Patient Access Supervisor manages the day-to-day operations of a team of colleagues to provide patients with above average accuracy and time efficient financial clearance services. Takes personal responsibility to stay abreast of current policies and procedures, as well as maintains expertise proficiency in all Patient Access technologies. This role acts as an advocate for the patient and also serves as a liaison between colleagues, hospital departments and physician offices in a collaborative effort to facilitate patient registrations and admissions, verify insurance benefits and obtain related authorizations. Additionally, the Patient Access Supervisor may be responsible for managing the oversight of financial resource screening for Medicaid, Affordable Care Act, and hospital-sponsored financial programs as appropriate. Specific functions vary by location and department internal operations.