Patient Access Supervisor (82087)

Lake Region Healthcare; Fergus Falls (MN); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical and dental coverage

HSAs, FSAs and 401k plans

Sign-on bonus

Job summary

Lake Region Healthcare in Fergus Falls, MN seeks a Patient Access and Revenue Cycle leader to ensure timely, accurate services and excellent patient experience. The role spans registration, billing and related revenue cycle functions with day shifts for an 80-hour biweekly schedule.

The position emphasizes staff leadership, performance reviews, process improvement and strong cross-functional collaboration within Lake Region’s revenue cycle team.

Qualifications

• Expertise in related revenue cycle functions such as patient financial services, medical billing, registration and/or charge coding.
• High School Diploma required; 5 years’ experience and/or advanced degree in business or related area preferred.
• Ability to lead, motivate and coach staff and communicate effectively.

Responsibilities

• Provides the highest level of customer service through face-to-face, telephone and written contact with patients and representatives.
• Leads, motivates, coaches and develops direct and indirect staff to ensure high-quality work products.
• Reviews staff performance and provides feedback.
• Ensures coverage of functional responsibilities and assigns staff as needed.
• Builds strong working relationships with revenue cycle and organizational personnel.
• Documents and communicates progress, findings, and recommendations to revenue cycle management.
• Participates in revenue cycle performance excellence and process improvement initiatives.
• Backs up related revenue cycle positions as needed.
• Oversees scheduling for patient registration and department staffing.
• Maintains patient experience metrics and reports.

Skills

Revenue cycle

Team leadership

Customer service

Communication

Healthcare billing

Education

High School Diploma

Advanced business degree (preferred)

Tools

Spreadsheets

Word processing

Healthcare IT systems

Job description

Job Details

Job Location: Lake Region Healthcare Corporation - FERGUS FALLS, MN 56537

Position Type: 80 Hours Biweekly

Salary Range: $28.60 - $36.62 Hourly

Job Shift: Day

Job Category: Billing and Registration

The purpose of this position is to ensure that all functions and responsibilities of Patient Access and Revenue Cycle in general are executed in a timely, accurate and customer focused manner meeting all department and organizational requirements.

Responsibilities include but are not limited to:

• Provides the highest level of customer service through face to face, telephone and written contact with patients and/or patient representatives.
• Leads, motivates, coaches and develops direct and indirect staff reports to ensure the production of high quality work products.
• Reviews staff performance and gives appropriate feedback as scheduled and/or indicated.
• Ensures functional responsibilities are covered and identifies areas of department risk. Assigns staff as needed to cover work flow responsibilities.
• Establishes and builds strong working relationships and understanding with related revenue cycle and organizational personnel.
• Documents and communicates work in progress, findings, and recommendations to revenue cycle management and revenue cycle functional staff.
• Actively participates in revenue cycle performance excellence and process improvement initiatives. Constantly evaluates and seeks optimal department operations.
• Backs up related revenue cycle positions as needed and/or required.
• Oversees scheduling functions of patient registration and department staffing.
• Ensures the highest level of patient experience by evaluating and reviewing patient experience data.
• Conducts and attends Department Meetings.
• Maintains and updates metrics and reports as assigned while meeting deadlines.
• Other duties as related or assigned.

Hours/Shifts

80 hours biweekly, day shifts.

Compensation

The hourly wage range for this role is $28.60-$36.62. Please note that final compensation will be determined based on experience, qualifications and internal equity considerations. Sign-on bonus available with pro-rated options for part-time hires.

Benefit Offerings

Lake Region Healthcare is pleased to offer a comprehensive benefit program designed to meet your unique needs. This includes medical and dental coverage; HSA, FSA and 401k plans; EAP, life and disability coverage; voluntary accident, critical illness and hospital indemnity coverage; pet insurance, ID theft protection and legal services. For new employees, the effective date of coverage for most plans is the first of the month, following a 30-day waiting period.

EEOC

Lake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

QualificationsRequirements are representative of minimum levels of knowledge, skills and/or abilities.

• Expertise in related revenue cycle functions such as patient financial services, medical billing, registration and/or charge coding. High School Diploma required. 5 years’ experience and or advance degree in business or related area preferred.
• Ability to successfully lead, motivate and coach direct and indirect staff reports.
• Ability to analyze patient accounts and determine status and required actions.
• Ability to communicate effectively in oral and written forms and build strong relationships with related functions and departments.
• Working knowledge of related system applications, spreadsheets and word processing software
• Ability to provide outstanding customer service.
• Diplomacy skills to bridge complex and delicate issues and priorities across functional boundaries and with Lake Region clients, payers, and outside vendors.
• Successful completion of the pre-employment health screening process required.
• Must be able to travel to multiple work sites as necessary.