Patient Access Supervisor (3:00 PM - 11:30 PM)

Children's National Hospital; Washington (District of Columbia); On-site; USD 58,000 - 98,000; Full time

Job summary

An established industry player is seeking a Patient Access Supervisor to lead the organizational and administrative operations of their Patient Access Department. This role emphasizes customer service, patient satisfaction, and staff development while managing financial aspects and quality assurance activities. The ideal candidate will thrive in a fast-paced environment, ensuring efficient patient flow and effective team management. Join a dedicated team committed to providing exceptional healthcare services and improving patient experiences in a collaborative atmosphere.

Qualifications

• 4+ years of healthcare experience with 2 years in a supervisory role.
• Strong skills in managing patient access operations and staff development.

Responsibilities

• Supervise daily operations of the Patient Access Department.
• Monitor patient satisfaction and implement quality improvement initiatives.

Skills

Interpersonal Skills

Written Communication

Delegation

Consumer Relations

Hospital Scheduling Knowledge

Microsoft Products Proficiency

Bilingual

Education

Associate's Degree

Job description

Patient Access Supervisor (3:00 PM - 11:30 PM)

7 hours ago Be among the first 25 applicants

Children's National Hospital provided pay range

This range is provided by Children's National Hospital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$58,344.00/yr - $97,240.00/yr

Patient Access Supervisor will be responsible for successfully supervising the organizational and administrative operations of the 24/7 Patient Access Department. Performs supervisory duties including hiring, training, evaluating and the day-to-day management of the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Counseling). Emphasis is placed on customer services, patient satisfaction, staff development and fiscal goals. Responsible for assisting in the managing the financial aspects of the department and the quality assurance activities. Works with medical, nursing and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations) as needed.

Minimum Education

Associate's Degree (Required)

Minimum Work Experience

4 years 4 years of healthcare related experience with 2 years of supervisory experience required (Required)

Required Skills/Knowledge

Excellent interpersonal and written communication skills required.

Ability to delegate assignments and follow through on details is essential.

Excellent Consumer Relations Skills Required.

Working knowledge of hospital scheduling and billing systems.

Ability to work on projects and meet the overall objective, ability to meet pre-determined deadlines.

Ability to supervise, counsel, train, and develop staff Advanced technical skills, as appropriate.

Must possess ability to be effective and efficient in a fast paced environment, managing multiple competing tasks and priorities.

Proficient in Microsoft products.

Bilingual a plus

Required Licenses And Certifications

CHAM Certification within first year of hire. .

Functional Accountabilities

Grow

• Encourage and share new ways of making the right work easier to do
• Recognize and share incremental improvements in operations
• Monitor and promote efficiency in the team’s operations
  
  

Operations Management

• Implements the department’s goals through efficient management of day-to-day operations of department; troubleshoots operational issues and develops action plans to resolve
• Collaborates with management team on significant operational issues/barriers.
• Assists manager and/or management team in development, implementation, and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
• Ensures accuracy of the registration process, monitoring reports and updating information accordingly and addressing staff timely .
• Register, schedule and process patients through the system while ensuring optimal patient flow
• Collaborates with manager to ensure efficiency of department processes including reconciliation of daily visits, charge tickets and cash drawer balancing.
• Ensure staff are meeting departmental goals including TOS, ACD, Charge Reconciliation, registration quality and first pass denials
• Works with manager to ensure department is meeting budgetary goals
• Works with manger to provide monthly reports and identify outcomes and opportunity for improvements
  
  

Quality Control Performance Improvement Initiatives

• Monitors satisfaction scores and works with manager/management team to make improvements as indicated by survey results.
• Reviews registration and eligibility denials and provides feedback to staff timely; to meet organizational goals
• Participates in performance improvement initiatives as identified by management team
• Works with staff to ensure accurate and timely registration, insurance verification and copay collection.
• Work with manager to update training material and initiatives as needed
  
  

Human Resource Management

• Supervises, trains and mentors staff
• Conducts performance evaluation and manages staff performance goals
• Performs disciplinary
• Establishes work schedules for staff, and works with manager to address recruitment and retention objectives
• Provide ongoing feedback with staff to include rounding, monthly staff meetings and daily huddles
  
  

Administrative Duties

• Monitor daily error and rejection reports and address them accordingly
• Performs administrative tasks such as payroll, time records
• Monitor and report on physician trending for PCP and Referring providers; increase provider stratification and engagement
• Monitor supplies and ensure they are kept at par level
• Other duties as assigned
  
  

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

Teamwork/Communication

Performance Improvement/Problem-solving

Cost Management/Financial Responsibility

Safety

Primary Location

District of Columbia-Washington

Work Locations

CN Hospital (Main Campus)

Job

Management

Organization

Finance

Position Status

R (Regular)

Shift

Evening

Work Schedule

3:00 PM -11:30 PM

Job Posting

Apr 24, 2025, 7:44:14 PM

Full-Time Salary Range

58344

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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