Patient Access Supervisor (3:00 PM - 11:30 PM)

Children's National Medical Center; Washington (District of Columbia); On-site; USD 58,000 - 98,000; Full time

Job summary

An established industry player is seeking a Patient Access Supervisor to lead a dynamic team in a fast-paced healthcare environment. This role focuses on enhancing patient satisfaction, managing operational efficiency, and fostering staff development. You will oversee the admissions process, ensure accurate patient scheduling, and collaborate with medical staff to optimize service delivery. If you are passionate about healthcare and have a knack for leadership, this is a fantastic opportunity to make a significant impact in a vital department. Join a team dedicated to providing exceptional care and service to patients and their families.

Qualifications

• 4+ years of healthcare experience, including 2 years in a supervisory role.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Supervise daily operations of the Patient Access Department.
• Manage staff performance and ensure quality patient registration.

Skills

Interpersonal Communication

Written Communication

Delegation

Consumer Relations

Hospital Scheduling Knowledge

Project Management

Staff Supervision

Technical Skills

Microsoft Products

Bilingual

Education

Associate's Degree

Tools

Hospital Billing Systems

Job description

Job Description - Patient Access Supervisor (3:00 PM - 11:30 PM) (2500017A)

Job Description

Patient Access Supervisor (3:00 PM - 11:30 PM) - ( 2500017A )

Description

Patient Access Supervisor will be responsible for successfully supervising the organizational and administrative operations of the 24/7 Patient Access Department. Performs supervisory duties including hiring, training, evaluating and the day-to-day management of the Patient Access team (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Counseling). Emphasis is placed on customer services, patient satisfaction, staff development and fiscal goals. Responsible for assisting in managing the financial aspects of the department and the quality assurance activities. Works with medical, nursing and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations) as needed.

Qualifications

Minimum Education
Associate's Degree (Required)

Minimum Work Experience
4 years of healthcare related experience with 2 years of supervisory experience required (Required)

Required Skills/Knowledge
Excellent interpersonal and written communication skills required.
Ability to delegate assignments and follow through on details is essential.
Excellent consumer relations skills required.
Working knowledge of hospital scheduling and billing systems.
Ability to work on projects and meet the overall objective, ability to meet pre-determined deadlines.
Ability to supervise, counsel, train, and develop staff. Advanced technical skills, as appropriate.
Must possess ability to be effective and efficient in a fast paced environment, managing multiple competing tasks and priorities.
Proficient in Microsoft products.
Bilingual a plus.

Required Licenses and Certifications
CHAM Certification within first year of hire.

Functional Accountabilities

1. Grow
   Encourage and share new ways of making the right work easier to do.
2. Recognize and share incremental improvements in operations.
3. Monitor and promote efficiency in the team’s operations.

Operations Management

1. Implements the department’s goals through efficient management of day-to-day operations of department; troubleshoots operational issues and develops action plans to resolve.
2. Collaborates with management team on significant operational issues/barriers.
3. Assists manager and/or management team in development, implementation, and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
4. Ensures accuracy of the registration process, monitoring reports and updating information accordingly and addressing staff timely.
5. Register, schedule and process patients through the system while ensuring optimal patient flow.
6. Collaborates with manager to ensure efficiency of department processes including reconciliation of daily visits, charge tickets and cash drawer balancing.
7. Ensure staff are meeting departmental goals including TOS, ACD, Charge Reconciliation, registration quality and first pass denials.
8. Works with manager to ensure department is meeting budgetary goals.
9. Works with manager to provide monthly reports and identify outcomes and opportunities for improvements.

Quality Control Performance Improvement Initiatives

1. Monitors satisfaction scores and works with manager/management team to make improvements as indicated by survey results.
2. Reviews registration and eligibility denials and provides feedback to staff timely; to meet organizational goals.
3. Participates in performance improvement initiatives as identified by management team.
4. Works with staff to ensure accurate and timely registration, insurance verification and copay collection.
5. Work with manager to update training material and initiatives as needed.

Human Resource Management

1. Supervises, trains and mentors staff.
2. Conducts performance evaluation and manages staff performance goals.
3. Performs disciplinary actions.
4. Establishes work schedules for staff, and works with manager to address recruitment and retention objectives.
5. Provides ongoing feedback with staff to include rounding, monthly staff meetings and daily huddles.

Administrative Duties

1. Monitor daily error and rejection reports and address them accordingly.
2. Performs administrative tasks such as payroll, time records.
3. Monitor and report on physician trending for PCP and Referring providers; increase provider stratification and engagement.
4. Monitor supplies and ensure they are kept at par level.
5. Other duties as assigned.

Organizational Accountabilities

1. Organizational Commitment/Identification
2. Teamwork/Communication
3. Performance Improvement/Problem-solving
4. Cost Management/Financial Responsibility
5. Safety

Primary Location

District of Columbia-Washington

Work Locations

CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010

Job

Management

Organization

Finance

Position Status: R (Regular) - FT - Full-Time

Shift: Evening

Work Schedule: 3:00 PM - 11:30 PM

Job Posting

Apr 24, 2025, 2:14:14 PM

Full-Time Salary Range

58344 - 97240

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.