Patient Service Rep

Mass General Brigham; Marblehead (MA); On-site; USD 30,000 - 48,000; Full time

Job summary

Mass General Brigham is seeking an Advanced Patient Service Representative to manage outpatient registration, pre-registration, insurance verification, and scheduling, while supporting front office staff with a service-oriented approach.

The role requires strong communication and computer skills, with experience in a medical office setting preferred. Onsite position with regular evening shifts and a competitive benefits package is offered.

Qualifications

• Education: High School Diploma or Equivalent required and Associate’s Degree related field preferred.
• Two years experience in a medical/physicians office setting and/or experience with insurance benefits.
• Computer proficiency required; Microsoft Office applications preferred with ability to learn new software.

Responsibilities

• Answer phones and assist customers; cross-trained responsibilities.
• Assist with orientation and development to achieve performance standards.
• Schedule management and patient registration, including insurance verification per center standards.
• Greet patients and notify appropriate staff of arrivals.
• Perform administrative duties (phones, appointments, insurance processes, photocopying, typing, faxing, mail).
• Medical record setup and discharge in a timely manner.
• Process monthly patient satisfaction questionnaires.

Skills

Communication skills

Interpersonal skills

Computer proficiency

Microsoft Office

Education

High School Diploma or GED

Associate’s Degree preferred

Tools

Microsoft Office

Job description

Site: Shaughnessy-Kaplan Rehabilitation Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual’s insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role.

Does this position require Patient Care? Yes

Essential Functions

• -Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
• -Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
• -Scheduling status is maintained daily and potential problems are addressed with corrective actions.
• -Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
• -Patients are greeted, assisted and appropriate staff notified of patient arrival.
• -Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
• -Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
• -Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
• -Customer service delivery is carried out to achieve stated goals.
• -Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
• -Therapy charges are entered and reconciled as assigned.
• -Additional department, organization, or network activities are completed per established objectives.
• -Spaulding Rehabilitation Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
• -Additional Responsibilities for an Advanced Patient Service Representative.
• -Annual requirements of completing 6 initiatives as described in the administrative ladder application.

Qualifications

• Education High School Diploma or Equivalent required and Associate’s Degree Related Field of Study preferred
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials Experience Two years experience in a medical/physicians office setting and/or experience with insurance benefits.
• 2-3 years preferred
• Knowledge, Skills and Abilities - Required.
• - Computer proficiency required.
• - Microsoft office applications preferred with ability to learn new software.
• - Preferred.
• - Highly developed communications and interpersonal skills, working with diverse population.
• - Work independently, be self-directed and contribute as a member of a team.
• - Anticipates challenges and develops and implements strategies for addressing them.
• - High level of service delivery.
• - Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
• - Attention to detail.

Additional Job Details (if applicable)

Physical Requirements

• - Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

40 Leggs Hill Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$21.92 - $35.26/Hourly

Grade

PP1438

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

3400 Shaughnessy-Kaplan Rehabilitation Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.