Supervisor - Patient Access

Conifer Health Solutions; Jasper (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Conifer Health Solutions in Jasper, AL seeks a supervisor to guide Patient Access staff, mentor new hires, and oversee daily work and reporting.

You will manage registration processes, handle escalated issues, enforce policies, and lead the team toward operational goals.

Qualifications include a high school diploma (college degree preferred), 4+ years in healthcare, and 2+ years in a supervisory role. Excellent communication and organizational skills are essential.

Qualifications

• Supervisory experience in a healthcare or medical facility setting.
• Experience with Patient Access processes including admitting, centralized scheduling and ED workflows.
• Strong policy enforcement and staff training abilities.
• Ability to manage escalated issues and track performance metrics.

Responsibilities

• Provide daily mentoring and training to new and existing staff.
• Assist in short- and long-range planning for Registration Process areas.
• Maintain positive customer service and resolve issues.
• Enforce departmental policies and assist in developing new procedures.
• Monitor daily activity and prepare performance/financial reports.
• Perform all Patient Access functions as needed.
• Participate in the management team to meet operational goals.

Skills

Leadership abilities

Interpersonal skills

Organizational skills

Revenue Cycle knowledge

Communication skills

Education

High School Diploma or equivalent

2- or 4-year college degree in Business/Accounting/Medical Admin or related

Job description

Responsible for providing guidance and mentoring the new and/or existing staff with daily work effort and proper handling of accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) -Rep, PA I-IV

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma or equivalent.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER

• Must be available to work hours and days as needed based on departmental/system demands
• Must be “on-call” as needed