Patient Access Supervisor- 3p-11:30p

Conifer Health Solutions; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Conifer Health Solutions in Detroit, Michigan is seeking a Patient Access Supervisor to guide and mentor staff while ensuring operational goals are met. The role requires strong leadership and healthcare experience.

Responsibilities include training new hires, managing escalated issues, and ensuring adherence to departmental policies. With a focus on customer service, this position is critical in supporting patient access operations.

Qualifications

• 4+ years experience in medical facility or health insurance.
• 5+ years experience in Patient Access preferred.
• 2+ years in supervisory or lead role preferred.

Responsibilities

• Provide guidance and mentoring to staff on daily work efforts.
• Assist in the management of escalated issues.
• Enforce departmental policies and manage performance metrics.
• Perform Patient Access functions as needed.
• Act as part of the management team to meet operational goals.

Skills

Excellent interpersonal and organizational skills

Demonstrated leadership abilities

Thorough knowledge of computer systems in Health Care Information System

Clear understanding of Revenue Cycle Management

Ability to communicate effectively

Education

High School Diploma or equivalent

2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred

Job description

Job Summary

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Essential Duties and Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff; provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; can also perform special projects and reporting when assigned.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles): Rep, PA I-IV

Knowledge, Skills, and Abilities

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.

Education & Experience

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred.
• 4+ years experience in medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred.
• 2+ years in supervisory or lead role preferred.

Physical Demands

• Must be able to work in a sitting position.

Work Environment

• Hospital Work Environment.

Other Requirements

• Must be available to work hours and days as needed based on departmental/system demands.
• Must be “on-call” as needed.

Vaccination and Screening

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID‑19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Equal Employment Opportunity Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

E-Verify Program

Tenet participates in the E‑Verify program. Visit http://www.uscis.gov/e-verify for additional information.