Patient Access Supervisor - Lead, Training & Operations

Conifer Health Solutions; Detroit (MI); On-site; USD 52,000 - 86,000; Full time

Job description

Job Summary

Responsible for providing guidance, mentoring, and daily oversight of new and existing staff, ensuring proper handling of accounts within the Patient Access department.

Essential Duties and Responsibilities

• Provides daily support, mentoring, and training to new hires and existing Patient Access staff, assisting in managing escalated issues as needed.
• Assists in preparation for both short‑ and long‑range planning recommendations for all Registration Process areas including Admitting, Centralized Scheduling, Emergency Department, and on‑ or off‑site clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies and helps develop and implement new policies following hospital and corporate guidelines.
• Monitors daily activity and completes performance and metric reports such as financial clearance reports; may also handle special projects and reporting when assigned.
• Performs all Patient Access functions as required.
• Participates in the management team to ensure the group meets all operational goals.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies, procedures, and applicable laws. Duties include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and resolving complaints and problems.

• Direct Reports: Rep, PA I‑IV

Knowledge, Skills, and Abilities

• Excellent interpersonal and organizational skills.
• Demonstrated leadership abilities.
• Proficient knowledge of computer systems within Health Care Information Systems.
• Clear understanding of Revenue Cycle Management and relevant regulatory agencies.
• Ability to receive and convey detailed information via oral and written communication.

Education and Experience

• High School Diploma or equivalent.
• College degree preferred.
• 2‑ or 4‑year college degree in Business, Accounting, Medical Administration, or a related field preferred.
• 4+ years of experience in a medical facility, health insurance, or related area.
• 5+ years of experience in Patient Access preferred.
• 2+ years in a supervisory or lead role preferred.

Physical Demands

• Must be able to work in a sitting position.

Work Environment

• Hospital work environment.

Other Requirements

• Must be available to work hours and days as needed based on departmental or system demands.
• Must be "on‑call" as required.

Vaccination and Screening Requirements

Conifer requires candidates, as allowed by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, COVID‑19 vaccination, influenza vaccination, and any future required vaccines and screenings.

Equal Employment Opportunity Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Legal and Compliance

Tenet participates in the E‑Verify program. Employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.