Patient Access Supervisor

Insight Global; Abington Township (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking a Patient Access Supervisor to lead the evening shift in a busy hospital-based registration environment. The role focuses on staff coaching, real-time support, and ensuring efficient patient intake with excellent customer service.

You will oversee workflow, productivity, and adherence to revenue cycle best practices on the floor. The ideal candidate has 2+ years in Patient Access in a hospital setting and 3+ years of frontline staff leadership, with strong communication

Qualifications

• Minimum 2+ years in Patient Access, Registration, Admissions, or Revenue Cycle in a hospital setting.
• 3+ years leading, supervising, mentoring, or training frontline healthcare staff.

Responsibilities

• Lead a team of 9 Patient Access Representatives on the evening shift in a busy hospital registration environment.
• Provide hands-on coaching, real-time support, and issue resolution for staff, patients, and providers.
• Monitor workflow, productivity, and quality to ensure compliance with policies and revenue cycle best practices.
• Build positive relationships with staff, hospital leadership, and patients to drive operational excellence.

Skills

Patient Access experience

Team leadership

Registration/insurance knowledge

Communication/coaching

On-site availability

Education

Bachelor's degree in Healthcare Admin / Business Admin

Tools

Epic / Cerner / EMR systems

Job description

• 2+ years of Patient Access, Registration, Admissions, or Revenue Cycle experience within a hospital setting
• 3+ year of experience leading, supervising, mentoring, or training frontline healthcare staff
• Strong knowledge of patient registration, insurance verification, authorization, and financial clearance processes
• Excellent communication, conflict resolution, and employee coaching skills
• Ability to work onsite during the evening shift and actively support staff on the Emergency floor

Plusses:

• Experience using Epic, Cerner, or another major hospital registration/EMR system
• Bachelor's degree in Healthcare Administration, Business Administration, or a related field

Day to day:

The Patient Access Supervisor will lead a team of 9 Patient Access Representatives within a busy, hospital-based registration environment, ensuring efficient patient intake and exceptional customer service throughout the evening shift. This individual will serve as a visible leader on the floor, providing real-time support, coaching, and oversight to registration staff while helping resolve patient, provider, and operational issues as they arise. The supervisor will be responsible for monitoring workflow, maintaining productivity and quality standards, and ensuring compliance with hospital policies and revenue cycle best practices. Success in this role requires strong communication skills, a hands-on leadership style, and the ability to build positive relationships with staff, patients, and hospital leadership. The ideal candidate is an experienced Patient Access professional who thrives in a fast-paced healthcare setting and is passionate about developing teams while driving operational excellence.