Patient Access Specialist - Wood River Clinics

St. Luke's Health System; Hailey (ID); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

On-site massages

Employee Assistance Program

Personify Health Wellness tool

Job summary

St. Luke’s Health System is seeking a Patient Access Specialist to greet patients at Wood River clinics or hospitals, ensuring professional, timely, and accurate communication with patients and caregivers in person or by phone.

The role includes registration, scheduling, and referral coordination, discussions on insurance coverage and financial options, and utilization of various technologies to support workflows. On-site care and supportive team environment are emphasized.

Qualifications

• Customer service experience supporting patients or caregivers.
• Clear written and verbal communication with patients and teams.
• High school diploma or equivalent required.

Responsibilities

• Registration, scheduling, and referral coordination for patients.
• Discussions on financial options and explanations of insurance coverage, including authorizations, verifications, and estimates.
• Use a variety of technologies and tools to support departmental workflows.
• Other duties as assigned.

Skills

Customer service

Communication

Registration

Scheduling

Insurance verification

Education

High School Diploma or Equivalent

Job description

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.

This customer service position is often the first person a patient encounters when entering a St. Luke's Wood River clinic or hospital. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone).

What you can expect from this role:

• Registration, scheduling, and referral coordination for patients

• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates

• Use a variety of technologies, tools and resources to support departmental workflows

• Other duties as assigned

Minimum Qualifications for this Role:

• Education: High School Diploma or Equivalent.

At St. Luke’s, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.