Patient Access Specialist — Travel & Translation Support

Cabarrus-Rowan-Community-Health-Center; China Grove (NC); On-site; USD 31,000 - 46,000; Full time

Job summary

Cabarrus Rowan Community Health Centers seeks a Patient Representative I to assist with patient intake, greet clients, answer calls, and schedule appointments. The role emphasizes accurate demographic and insurance data capture and entry into the EMR system.

The position requires English literacy, confidentiality, and strong organizational skills; bilingual Spanish-English is preferred. Assigned clinic location, potential for travel between CRCHC sites and varied scheduling.

Qualifications

• Ability to read, write and comprehend the English language.
• Confidentiality and communication with all levels of personnel.

Responsibilities

• Demonstrate the ability to express high-quality customer service to patients, staff, board members, providers, and vendors.
• Reports on time and checks schedule and organizes patient flow.
• Maintains accurate documentation and registration updates in EMR.
• Verbalizes knowledge of HIPAA and patient demographics and benefits information.
• Maintains patient confidentiality and protects operations by keeping PHI confidential and secure.

Skills

Organizational skills

Problem solving

Critical thinking

Computer skills

Education

High school diploma or GED

Associates Degree preferred

Job description

Cabarrus Rowan Community Health Centers seeks a Patient Representative I to assist with patient intake, greet clients, answer calls, and schedule appointments. The role emphasizes accurate demographic and insurance data capture and entry into the EMR system.

The position requires English literacy, confidentiality, and strong organizational skills; bilingual Spanish-English is preferred. Assigned clinic location, potential for travel between CRCHC sites and varied scheduling.