Patient Access & Scheduling Specialist

Cabarrus Rowan Community Health Centers; China Grove (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cabarrus Rowan Community Health Centers is seeking a Patient Representative I to support patient intake, greet clients, answer calls and help schedule appointments at the Assigned Clinic. Under the supervision of the Site Coordinator, you will ensure accurate recording of demographics, insurance information, charges and payments.

The role requires basic English literacy, confidentiality, strong organization and teamwork.

Qualifications

• Must read, write and comprehend English.
• One year or less clerical experience.
• Excellent organizational, problem solving and critical thinking skills.
• Bilingual in Spanish and English preferred.
• High school diploma or GED; associate degree preferred.

Responsibilities

• Provide high-quality customer service to patients, staff, board members, providers, and vendors.
• Manage patient demographics, insurance information, charges and payments in a timely manner.
• Greet clients, answer phone calls, and schedule appointments.
• Enter patient registration data into the EMR system with accuracy.
• Maintain confidentiality and HIPAA compliance in all patient interactions.
• Adhere to scheduling protocols for all appointment types (medical, behavioral health, psych, dental, procedures).

Skills

Organizational skills

Problem solving

Critical thinking

Bilingual Spanish and English

Education

High school diploma or GED

Associates Degree

Job description

Cabarrus Rowan Community Health Centers is seeking a Patient Representative I to support patient intake, greet clients, answer calls and help schedule appointments at the Assigned Clinic. Under the supervision of the Site Coordinator, you will ensure accurate recording of demographics, insurance information, charges and payments.

The role requires basic English literacy, confidentiality, strong organization and teamwork.