Patient Access Specialist (Inova 360 Concierge Med - Ballston)

Inova Health System; Arlington (VA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement match: 5%

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support: up to 25 visits

Paid time off & parental leave

Job summary

Inova Health System is seeking a dedicated Patient Access Specialist for the Ballston location. This full-time day-shift role supports the Inova 360 Concierge Medicine team by handling patient intake, registration, documentation, and outreach with a patient-centered approach.

The role requires a high school diploma and at least 1 year in patient access; the team emphasizes HIPAA compliance, coordination with departments, and care navigation to ensure smooth admissions and scheduling.

Qualifications

• High School diploma or equivalent.
• 1 year of patient access experience.

Responsibilities

• Manages patient intake, registration and documentation.
• Prepares schedules and tracks records across multiple systems.

Skills

Patient intake

Registration

Documentation

Financial counseling

HIPAA compliance

Education

High School diploma or equivalent

Job description

Patient Access Specialist (Inova 360 Concierge Med - Ballston)

• VA, United States
• Arlington, VA, United States

Job Description

Inova Health is looking for a dedicated Patient Access Specialist to join the Inova 360 Concierge Medicine team at Ballston. This role will be Full-time Day shifts Monday to Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.

Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance:offeringpaid time off, paid parental leave.

Patient Access Specialist Job Responsibilities:

Patient Intake, Registration & Documentation:Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.

Administrative & Technology Operations:Prepares schedules, tracks records, and navigates multiple systems efficiently.

Case Management Tasks:Coordinates documentation and follows up on case-related tasks.

Financial Counseling:Assesses coverage and initiates financial assistance.

Insurance & Contract Coordination:Applies payer-specific rules, resolves issues, and identifies contract limitations.

Inquiries & Patient Concerns:Resolves moderate concerns and tracks follow-ups with patients.

Kiosk:Educates patients and reports usage trends on kiosks.

Patient Communication & Advocacy:Coordinates with departments, tailors messaging, and supports patients.

Referrals:Validates insurance and tracks referral status.

Scheduling:Schedules specialty visits and coordinates preparation.

Transport:Coordinates special needs transport.

Health Information Management (HIM) Coordination:Resolves minor chart issues and assists with release of information (ROI).

Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

• Education:High School diploma or equivalent
• Experience: 1 year of patient access experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.