Patient Access Specialist Sr

RiseMe; Fairfax (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match (5%)

Education assistance (up to $5,250/yr)

Student loan assistance (up to $10,000

Mental health support (25 sessions)

Paid time off and flexible schedules

Job summary

Inova Health is seeking a Senior Patient Access Specialist to oversee patient intake, registration, documentation, and financial counseling. The role coordinates with HIM and Utilization Review, ensuring HIPAA and OSHA compliance while mentoring staff.

It requires a high school diploma and 2 years of patient access experience, with full-time hours 7:30am–5:30pm. Inova consistently ranks as a national leader in safety, quality and patient experience.

Qualifications

• High school diploma or GED required.
• 2 years of patient access experience required.
• Experience with patient intake, registration and documentation is preferred.

Responsibilities

• Manage patient intake, registration and documentation accuracy.
• Coordinate with HIM and Utilization Review; mentor staff.
• Provide financial counseling and conduct reviews.
• Handle escalations and analyze trends; train staff on patient kiosks.
• Ensure HIPAA/OSHA compliance and regulatory adherence.
• Schedule surgeries and verify readiness; coordinate referrals and transport.

Skills

Patient intake

Registration

Documentation

Financial counseling

HIPAA compliance

Education

High school diploma or GED

Job description

Role summary

Inova Health is seeking a Senior Patient Access Specialist to manage patient intake, registration, documentation, and financial counseling. This role involves coordinating with Health Information Management (HIM) and Utilization Review, ensuring compliance with HIPAA and OSHA, and mentoring staff. The specialist will also handle escalations, analyze trends, troubleshoot system issues, and train staff on patient kiosks. A high school diploma and 2 years of patient access experience are required.

Inova Health is looking for a dedicated Patient Access Specialist Sr to join the team. This role will be full-time, hours vary: 7:30am – 5:30pm.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.

Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance:offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Specialist Sr Job Responsibilities:

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: Audits referrals and supports escalations.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.
• Kiosk: Analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: Audits referral workflows and mentors staff.
• Scheduling: Schedules surgeries and verifies readiness.
• Transport: Solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
• Utilization Review Coordination: Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education:High school or GED
• Experience: 2 years of patient access experience

Preferred Qualifications:

Experience: Recent Pediatric Specialists of Virginia (PSV) work experience

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.