Patient Access Specialist: Scheduling & Support (Part-Time)

aah; Charlotte (NC); On-site; USD 30,100 - 45,185; Part time

Job summary

Advocate Health, based in Charlotte, NC, is seeking a part-time patient access specialist to link patient experiences between the PACT and the practice site. You will handle scheduling, triage, and patient data updates, while providing frontline customer service in a fast-paced healthcare environment.

The role requires high school graduation, 0-1 year in call center or healthcare customer service, and strong communication skills.

Qualifications

• Knowledge of customer service and ability to work with a variety of patients and patient situations.
• Basic knowledge of medical terminology is helpful but not required.
• Basic understanding of computers and desktop software packages.
• Ability to work in a fast-paced environment, handling a variety of customer/patient needs.

Responsibilities

• Scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules.
• Assist inbound callers and make outbound calls when required.
• Perform basic troubleshooting in connection to online applications and systems.
• Provide excellent customer service and document interactions across multiple systems.
• Maintain knowledge of information systems used by the department.

Skills

Customer service

Verbal communication

Multitasking

Problem solving

Education

High School Graduate

Job description

Advocate Health, based in Charlotte, NC, is seeking a part-time patient access specialist to link patient experiences between the PACT and the practice site. You will handle scheduling, triage, and patient data updates, while providing frontline customer service in a fast-paced healthcare environment.

The role requires high school graduation, 0-1 year in call center or healthcare customer service, and strong communication skills.