PACT Patient Access Associate - Part Time

aah; Charlotte (NC); On-site; USD 30,100 - 45,185; Part time

Job summary

Advocate Health's Patient Access & Care Team: NC/GA Operations in Charlotte is seeking a part-time Call Center Specialist to support patient access and scheduling. This role involves linking patient experiences between PACT and practice sites, taking inbound calls, scheduling appointments, and verifying insurance information.

Requires a High School diploma and 0-1 year in a call center or healthcare-related setting; 20 hours per week, Wednesday–Friday 5p–9p and Saturday 8a–5p, plus mandatory

Qualifications

• Customer service experience in a call center or healthcare setting.

Responsibilities

• Link patient experience between PACT and practice site.
• Assist inbound callers and make outbound calls as needed.
• Schedule appointments and coordinate cancellations and additions to schedules.
• Verify insurance and demographic information and update records.

Education

High School Graduate

Tools

Call center software

Multi-line telephone system

Basic computer skills

Job description

Advocate Health's Patient Access & Care Team: NC/GA Operations in Charlotte is seeking a part-time Call Center Specialist to support patient access and scheduling. This role involves linking patient experiences between PACT and practice sites, taking inbound calls, scheduling appointments, and verifying insurance information.

Requires a High School diploma and 0-1 year in a call center or healthcare-related setting; 20 hours per week, Wednesday–Friday 5p–9p and Saturday 8a–5p, plus mandatory