Patient Access Coordinator I

aah; Charlotte (NC); On-site; USD 62,609,164 - 93,985,382; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flex Spending

Adoption Assistance

Parental Leave

401(k) Match

Educational Aid

Job summary

Advocate Health, headquartered in Charlotte, NC, is seeking a Call Center/Patient Access professional to support the Advocate Health system. The role involves coordinating appointments, verifying demographics and insurance, and providing high-quality customer service in a fast-paced environment.

Responsibilities include triage support with RN, routine follow-ups, and documenting interactions across multiple systems.

Qualifications

• Experience in customer service, healthcare, or call-center environment preferred.
• Strong verbal communication and active listening skills.
• Able to follow workflows in a structured environment.
• Proficient with basic computer and desktop software.

Responsibilities

• Link patient experience between PACT and practice site using policy-based guidelines.
• Assist inbound callers and make outbound follow-ups as required.
• Troubleshoot basic online applications or access issues to resolve problems.
• Schedule patient appointments and coordinate cancellations, reschedules and additions.
• Verify patient and insurance information for accurate records.
• Escalate complex issues to RN for triage and follow established emergency guidelines.
• Route callers for triage, scheduling, or medication refill requests as needed.
• Provide customer service per department standards and document interactions across systems.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Detail oriented

Verbal communication

Teamwork

Call center knowledge

Education

High School Graduate

Job description

Advocate Health, headquartered in Charlotte, NC, is seeking a Call Center/Patient Access professional to support the Advocate Health system. The role involves coordinating appointments, verifying demographics and insurance, and providing high-quality customer service in a fast-paced environment.

Responsibilities include triage support with RN, routine follow-ups, and documenting interactions across multiple systems.