Patient Access Specialist: Registration & Scheduling

Saint Joseph Hospital - Bardstown; Bardstown (KY); On-site; USD 30,000 - 52,000; Full time

Job summary

Flaget Memorial Hospital in Bardstown, KY is seeking a patient access representative to perform registration across admission points and support scheduling and inquiries. You will verify demographic and insurance information, update records in the electronic health record, and help sustain a positive patient experience.

The role emphasizes communication, accuracy, and adherence to privacy standards while escalating complex issues per policy.

Qualifications

• High School Diploma or GED required at hire.
• 1 year healthcare patient access experience preferred.
• Knowledge of patient registration procedures, insurance payers, and real-time eligibility verifications.

Responsibilities

• Perform patient registration across access points with accurate demographics and insurance verification.
• Accurately scan, index, and manage patient documentation in the EHR.
• Explain financial responsibilities and collect payments as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues.
• Provide patient-facing support via telephone and other approved channels.

Skills

Patient registration

Customer service

Telephone etiquette

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR) systems

Job description

Flaget Memorial Hospital in Bardstown, KY is seeking a patient access representative to perform registration across admission points and support scheduling and inquiries. You will verify demographic and insurance information, update records in the electronic health record, and help sustain a positive patient experience.

The role emphasizes communication, accuracy, and adherence to privacy standards while escalating complex issues per policy.