Patient Access Specialist: Quick, Accurate Registration

CommonSpirit Health; Lufkin (TX); Hybrid; USD 22,000 - 30,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative to register patients across hospital access points, verify insurance eligibility, and document in the electronic health record. You will interact with patients and families to support a positive experience while ensuring privacy and accuracy.

The role requires strong customer service, attention to detail, and adherence to regulatory requirements.

Qualifications

• Accurate registration of patients across access points with sensitive demographic data.
• Verify insurance eligibility and benefits in real time.
• Document thoroughly in the electronic health record while maintaining privacy.

Responsibilities

• Perform patient registration across access points including ED, main registration, and admitting.
• Scan, index, and manage patient documents to support registration and billing workflows.
• Explain financial responsibilities to patients and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to ensure timely access to care.
• Identify and escalate routine or complex discrepancies per established workflows.
• Provide patient-facing support via phone and other approved channels.

Skills

Patient registration

Insurance eligibility

EHR documentation

Customer service

Communication

Discrepancy escalation

Education

High School Diploma or GED

Job description

CommonSpirit Health is seeking a Patient Access Representative to register patients across hospital access points, verify insurance eligibility, and document in the electronic health record. You will interact with patients and families to support a positive experience while ensuring privacy and accuracy.

The role requires strong customer service, attention to detail, and adherence to regulatory requirements.