Patient Access Specialist (PRN) - Compassionate Support

R1 RCM; Wauwatosa (WI); On-site; USD 22,041 - 28,929; Part time

Benefits offered by this job

Competitive benefits

Job summary

R1 RCM is hiring a PRN patient access coordinator in Wauwatosa, WI. You will help patients navigate the registration process, answer questions with empathy, and gather information quickly across multiple computer systems.

The role focuses on accurate data collection, on-call shifts, and supporting clinicians during urgent care moments. A high school diploma and strong customer service are required, with background, drug test, and vaccination checks conducted.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience required.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Help patients navigate the registration process.
• Answer questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Build trust with patients during moments when they may be scared, confused, or overwhelmed.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

R1 RCM is hiring a PRN patient access coordinator in Wauwatosa, WI. You will help patients navigate the registration process, answer questions with empathy, and gather information quickly across multiple computer systems.

The role focuses on accurate data collection, on-call shifts, and supporting clinicians during urgent care moments. A high school diploma and strong customer service are required, with background, drug test, and vaccination checks conducted.