Patient Access Specialist - Primary Care

Inova Health System; Chantilly (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness program

Retirement matching

Tuition assistance

Student loan assistance

Mental health support

Job summary

Inova Health System is seeking a Patient Access Specialist for the Primary Care Chantilly team. This full-time role supports patient intake, insurance verifications, and financial counseling, following Service Excellence standards and coordinating scheduling across departments.

The candidate will handle authorizations, enrollment tasks, referrals, patient education, and transport coordination, with emphasis on accurate documentation and timely follow-ups.

Qualifications

• Education: High School or GED.
• Experience: 1 year of patient access experience.
• Strong interpersonal and communication skills.

Responsibilities

• Confirms authorizations and verifies documents.
• Prepares schedules and navigates multiple systems.
• Coordinates documentation and follows up on tasks.
• Provides financial counseling and assesses coverage.
• Resolves patient inquiries and coordinates referrals and transport.
• Supports release of information (ROI) and HIM coordination.

Skills

Patient access

Insurance verification

Financial counseling

Scheduling

Communication

Teamwork

Education

High School Diploma or GED

Tools

EHR systems

Job description

Patient Access Specialist - Primary Care

Chantilly, VA, United States

Job Description

Inova Primary Care Chantilly is looking for a dedicated Patient Access Specialist to join the team. This position is full-time, Monday-Friday, office hours 7:00am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates
• multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies
• contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists
• with release of information (ROI).
• Can include other duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 1 year of patient access experience

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.