Patient Access Specialist

Cancer Center of South Florida; Town of Florida (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Cancer Center of South Florida is seeking a Patient Access Specialist to support registration, admissions, and related administrative tasks. You will verify patient information, collect co-payments, and handle related paperwork while coordinating scheduling and inquiries to ensure smooth clinic operations.

The role requires HIPAA knowledge, EMR experience (Epic preferred), and 1–2 years in a healthcare setting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years experience in a healthcare/medical office setting preferred.
• Experience with EMR systems, such as Epic, is strongly preferred.
• Prior experience in patient registration, insurance verification, or front office in a clinical environment is a plus.

Responsibilities

• Accurately register patients, verify demographics, obtain consents and authorizations, and collect co-payments and financial paperwork.
• Schedule lab visits, provider-to-provider procedures, follow-up appointments, and chemotherapy treatments using infusion scheduling software.
• Gather and process referrals with physicians and nursing staff to ensure seamless patient care.
• Answer patient inquiries via phone and other channels in a timely, professional manner, providing clear information.
• Maintain organized patient files, scan records promptly, and document patient interactions accurately.
• Verify insurance coverage, CMS-required medical necessity checks, and communicate coverage details to patients, including ABNs.
• Complete Medicare Secondary Payer Questionnaires per CMS standards.
• Make outgoing calls to patients who missed appointments and schedule follow-ups, including post-telehealth visits.
• Perform other administrative and patient access duties to support operations.

Skills

Patient registration procedures

Insurance verification

HIPAA compliance

EPIC EMR familiarity

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

POSITION SUMMARY:
The Patient Access Specialist is responsible for facilitating patient registration, admissions, and related administrative tasks. This includes verifying and collecting patient information, processing orders and service requisitions, handling co-payments, and managing required paperwork. Additionally, the role involves scheduling appointments, answering phone calls, and addressing general inquiries to ensure a seamless patient experience and efficient clinic operations.Description
The Patient Access Specialist is responsible for facilitating patient registration, admissions, and related administrative tasks. This includes verifying and collecting patient information, processing orders and service requisitions, handling co-payments, and managing required paperwork. Additionally, the role involves scheduling appointments, answering phone calls, and addressing general inquiries to ensure a seamless patient experience and efficient clinic operations.Core Essential Responsibilities

• Accurately register patients, verify demographics, obtain necessary consents and authorizations, and collect co-payments and financial paperwork.
• Schedule lab visits, provider-to-provider procedures, follow-up appointments, and chemotherapy treatments using specialized infusion scheduling software.
• Gather and process referrals by working with physicians, advanced practice providers, and nursing staff to ensure seamless patient care.
• Answer patient inquiries via phone and other communication channels in a timely and professional manner, providing clear and accurate information.
• Maintain organized patient files, scan medical records promptly, and ensure accurate documentation of patient interactions.
• Verify insurance coverage, follow CMS requirements for checking medical necessity, and communicate coverage details to patients, including the need for Advance Beneficiary Notices (ABNs).
• Complete Medicare Secondary Payer Questionnaires in accordance with CMS standards.
• Make outgoing calls to patients who missed appointments and to schedule follow-up visits, including those following telehealth encounters.
• Perform other administrative and patient access-related duties as assigned to support business operations.

Requirements
REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or equivalent required.
• One to two years of experience in a healthcare or medical office setting preferred.
• Experience with electronic medical records (EMR) systems, such as Epic, is strongly preferred.
• Prior experience in patient registration, insurance verification, or front office administrative work in a clinical environment is a plus.

Required Certificates, License Or Registration

• None

Required Knowledge, Skills Or Abilities

• Knowledge of patient registration procedures, insurance verification, and healthcare billing practices.
• Familiarity with electronic medical records (EPIC) systems and medical terminology.
• Understanding of HIPAA regulations and best practices for maintaining patient confidentiality and data accuracy.