Patient Access Specialist - Orthopedics

Socket.dev; Alexandria (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Inova Orthopedics-Springfield is seeking a full-time Patient Access Specialist to manage complex patient access workflows, including scheduling, insurance coordination, documentation validation and financial counseling. This role requires 1 year of patient access experience and a high school diploma or GED.

The position will float to the Woodbridge location and features daytime hours, Monday to Friday. You will work across departments, ensure HIPAA compliance, and navigate multiple systems while

Qualifications

• 1 year of patient access experience
• High school diploma or GED required
• Preferred 2+ years in orthopedic office environment (not mandatory)

Responsibilities

• Patient intake, registration and document management.
• Coordinate scheduling and multi-department workflows.
• Provide financial counseling and review coverage.
• Assist with insurance and contract coordination and adherence to payer rules.
• Support patient communication and follow-up across departments.

Skills

Patient access experience

Healthcare coordination

HIPAA compliance

Education

High school diploma or GED

Job description

Inova Orthopedics-Springfield is seeking a full-time Patient Access Specialist to manage complex patient access workflows. This role involves multi-department scheduling, insurance coordination, documentation validation, and financial counseling. The specialist will navigate multiple systems, ensure data accuracy, and coordinate with various departments and utilization review teams. Compliance with HIPAA and OSHA is essential. The position requires 1 year of patient access experience and a high school diploma or GED. Preferred candidates have 2+ years of experience in an orthopedic office environment. The role will also float to the Woodbridge location.

The Inova Orthopedics-Springfield office is seeking a dedicated Patient Access Specialist to join their amazing team!
This is a full-time day shift position: Monday-Friday 8-hour shifts within the office hours 7:30am-4:30pm.
Will float to Woodbridge location to cover for PTO.

Job Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.
• 1 year of patient access experience
• Education: High school diploma or GED

Preferred qualifications:

2+ years of patient access experience in orthopedic office environment

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we’re a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we’re constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.