Patient Access Specialist - Oncology

Socket.dev; Fairfax (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Flexible schedules

Job summary

Inova Fairfax Hospital in Northern Virginia is seeking a full-time Patient Access Specialist for the Oncology team to manage patient intake, registration and documentation. The role includes financial counseling, insurance coordination, HIPAA/OSHA compliance, and coordinating with HIM and Utilization Review to support patient needs.

The position operates Monday–Friday, day shifts, within a nationally recognized leader in safety, quality and patient experience.

Qualifications

• High School diploma or GED required.
• 1 year of patient access experience preferred.
• Ability to navigate multiple health systems and maintain privacy.

Responsibilities

• Handle patient intake, registration and documentation.
• Coordinate financial counseling and insurance processes.
• Ensure HIPAA/OSHA compliance in daily activities.
• Liaise with HIM and Utilization Review teams as needed.
• Address patient inquiries and document resolutions.
• Coordinate referrals, scheduling and special transport when required.
• Educate patients on kiosk usage and access to information.

Skills

Communication skills

Customer service

HIPAA compliance

Education

High School Diploma or GED

Tools

EHR systems

Job description

Role summary

Inova Fairfax Hospital seeks a full-time Patient Access Specialist for its Oncology team. This role involves managing patient intake, registration, documentation, financial counseling, insurance coordination, and communication. The specialist will ensure compliance with regulations like HIPAA and OSHA, coordinate with various teams including HIM and Utilization Review, and assist patients with inquiries and concerns. A minimum of one year of patient access experience and a high school diploma or GED are required. The position operates Monday-Friday during day shifts.

Inova Fairfax Hospital is looking for a dedicated Patient Access Specialist to join the Oncology team. This role will be full-time, Monday-Friday, day shift.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

Education: High School or GED

Experience: 1 year of patient access experience

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.