Patient Access Specialist - Optometry - (496169 )

The Chronicle Of Higher Education, Inc.; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is looking for an individual to manage front desk operations at the Optometry Clinic. Responsibilities include patient scheduling, insurance verifications, and providing customer service support. Candidates should have at least 3 years of job-related experience and a high school diploma or GED.

This position is critical for ensuring a positive experience for patients and visitors while maintaining confidentiality. The University encourages all qualified individuals to apply.

Qualifications

• Basic knowledge of grammar, spelling, punctuation, and simple math.
• Minimum of 3 years of directly related experience.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Answer questions and resolve customer service concerns.
• Provide excellent customer and patient service support.
• Ensure confidentiality of all medical records.

Skills

Customer Service

Communication Skills

Scheduling

Education

High School Diploma or GED

Job description

Department: Optometry Clinic – Salary: Commensurate with Experience/Education

Responsible for front desk operations, which include patient scheduling and registration, insurance/eligibility verifications, reminder calls, check in/out, collection of payments, and coverage of phone/fax lines.

Responsibilities

• Serve as first point of contact for patients, visitors, staff, students and faculty.
• Answer questions and resolve moderate customer service concerns and refer more difficult issues to manager; adhere to department guidelines on referring patients/visitors to the appropriate area.
• Provide excellent customer and patient services support by setting appointments and providing phone coverage.
• Answer telephone and direct calls to the appropriate staff and relay pertinent information.
• Communicate with customers in a courteous, professional, cooperative and mature manner.
• Retrieve and file medical records, enter/update patient information, and ensure patient's documents are scanned into the electronic systems.
• Identify payer source, verify insurance eligibility and financial status and assign correct pay type.
• Assist patients with check‑in process; check out patients using electronic medical records system including inputting data, posting charges/payments, and searching and retrieving data.
• Fax, copy and distribute medical record information for doctors and patients.
• Ensure confidentiality of all medical records and patient information.
• Work as part of a team with all clinic staff including management, nursing, and medical personnel.
• Perform other job‑related duties as assigned.

Qualifications

• Education: Basic knowledge of grammar, spelling, punctuation and simple mathematical functions such as percentages, ratios, etc.; usually acquired through high school diploma or GED.
• Experience: Minimum of three (3) years of directly job‑related experience.
• Certification/Licensing: None.
• Requirement: All positions at the University of Houston System are security-sensitive and will require a criminal history check.

Experience will be considered in lieu of education.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.