Patient Service Representative

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

University benefits

Job summary

University of Missouri-Saint Louis in St. Louis is seeking a full-time Clinical Technician II in the College of Optometry. You will greet and assist patients, handle check-in and insurance needs, manage charts, and direct patient flow through the clinic.

Responsibilities include posting super bills, reconciling payments, and guiding patients to the dispensary. Requires at least a high school diploma and 1 year of related experience; Visa sponsorship is not offered. University benefits apply.

Qualifications

• High school diploma or equivalent; at least 1 year of related experience.
• Clear understanding of regulatory requirements for healthcare front desk roles.

Responsibilities

• Greet and assist patients as they enter the clinic.
• Check in patients, copy IDs and insurance cards, and provide patient lists.
• Direct patient flow through the clinic and support clinicians.
• Checkout patients and close out exam procedures.
• Ensure all information is accurate and charts are complete.
• Post and reconcile super bills.
• Guide students and patients to the dispensary.

Skills

Customer service

Healthcare environment

Insurance knowledge

Medical terminology

Education

High school diploma

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Location

St. Louis

Contract Type

Full-Time

Hiring Department

College of Optometry

Job Description

• Greet and assist all patients initially as they enter the clinic
• Check in patients, copy IDs and insurance cards, provide patient lists for the doctors and assign students
• Direct patient flow through the rest of the clinic
• Checkout all clinic patients out and close out the exam procedures
• Ensure all information is accurate for posting (Ex. Check that the chart is completely filled in)
• Post super bills for all patients handled
• Reconcile all monies with the super bills
• Review super bills for accuracy
• Help guide students and patients to dispensary and prepare them to be seen

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Shift

40 hours/week, Monday thru Friday

Minimum Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary. Certifications as required by regulatory agencies is necessary

Preferred Qualifications

• 3-5 years patient/customer service experience, college education is preferred
• Knowledge of Microsoft Office, especially Microsoft Word, Outlook, and Excel
• Experience in a health/patient care environment
• Experience working with insurances and insurance companies
• Familiarity with medical terminology, particularly Optometry and Ophthalmology

Anticipated Hiring Range

Salary Range: $17 - $19 per hour

Grade: GGS-006

University Title: Clinical Technician II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Benefit Eligibility

• This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [e-mail].