Patient Access Specialist- Mountain Home Flex

St. Luke's Health System; Mountain Home (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

On-site massages

Employee Assistance Program (EAP)

Wellness tool access

Career development offerings

Job summary

St. Luke’s Elmore Hospital is seeking a Patient Access Specialist who will be the first point of contact for patients, delivering professional, timely, and accurate written and verbal communication with patients and caregivers both in person and by phone.

The role includes registration, scheduling, and referral coordination, and requires explaining insurance coverage and financial options, including authorizations, verifications, and estimates.

Qualifications

• Education: High School Diploma or Equivalent.

Responsibilities

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Other duties as assigned

Education

High School Diploma or Equivalent

Job description

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering the St. Luke’s Elmore Hospital. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone).

Shift details

Friday 1530-2100, Flexible covering other shifts; days evenings, weekends, graveyards, and holidays

What you can expect from this role

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Other duties as assigned

Minimum Qualifications for this Role

• Education: High School Diploma or Equivalent.

What does Flex mean?

Flex employees work between 8 to 32 hours per pay period (every two weeks). Hours/schedules are made in advance according to the employees availability and the needs of the department. The shifts and the hours will vary from week to week. The ideal candidate is available days, nights, weekends, and holidays.

Details for the Flex schedule

• You have to be available to train full time for the first 4 to 6 weeks. After that your schedule can vary from 8 to 40 hours per week.
• Employees are given their schedules at least one pay period in advance. This is not an "on call" scenario.
• Flex positions are not benefits eligible

What's in it for you

• competitive salary and retirement plans
• on-site massages
• on-site counseling via our Employee Assistance Program
• access to the Personify Health Wellness tool
• other formal training and career development offerings to ensure you are meeting your career goals

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.