Patient Access Specialist - Minimally Invasive Surgery

UTHealth Houston; Sugar Land (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

100% paid medical premiums for full‑t

Generous time off

Retirement plan

Wellness programs

Job summary

UTHealth Houston's Department of Minimally Invasive Surgery (MIST) in Sugar Land seeks a Patient Access Representative to verify eligibility, collect demographic and insurance information, and post payments. The position supports front desk operations and ensures accurate patient data in the system.

We value reliability and clear communication; candidates must have a high school diploma and at least one year of hospital or medical business office experience.

Qualifications

• Minimum Education: High School Diploma or equivalent required
• Minimum Experience: 1 year of experience in a hospital or medical business office setting required

Responsibilities

• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Completes complex financial counseling including the review and submission of charity applications.
• Identifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers).
• Completes thorough and accurate documentation.
• Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

UTHealth Houston's Department of Minimally Invasive Surgery (MIST) in Sugar Land seeks a Patient Access Representative to verify eligibility, collect demographic and insurance information, and post payments. The position supports front desk operations and ensures accurate patient data in the system.

We value reliability and clear communication; candidates must have a high school diploma and at least one year of hospital or medical business office experience.