Patient Access Specialist - Imaging (PRN)

Livingston HealthCare; Livingston (MT); On-site; USD 30,000 - 36,000; Full time

Job summary

Livingston HealthCare in Livingston, MT is seeking a Patient Access Specialist - Imaging (PRN) to greet patients, collect demographics and insurance data, and register them for imaging services. You will support scheduling, coordinate appointments, and serve as a primary resource for PACS and teleradiology systems.

The role requires strong customer service, basic computer skills, and the ability to navigate electronic medical records.

Qualifications

• High School diploma or equivalent.
• Knowledge of Microsoft Office products.
• One year of customer service experience preferred.
• Knowledge of electronic medical records and payment systems.
• Mature personality, integrity and attention to detail.
• Positive attitude and flexibility during routine workday.
• Well-groomed, tactful, professional and customer focused.

Responsibilities

• Greets patients and families in the department.
• Prepares admission/registration paperwork and collects demographic and financial information; answers calls into Imaging.
• Schedules and coordinates appointments ensuring patient needs and manages flow using scheduling protocols.
• Schedules complex orders for Imaging services and instructs patients on preparations.
• Educates patients on medically necessary waivers and obtains signatures.
• Coordinates the electronic medical record of the Imaging patient.
• Cross-trains to work in Patient Access; introduces PACS as needed; analyzes basic inquiries with Imaging team.

Skills

Customer service

Microsoft Office

Electronic medical records

Payment systems

Education

High School diploma or equivalent

Tools

EMR systems

Payment systems

Job description

Career Opportunities with Livingston HealthCare

A great place to work.

Current job opportunities are posted here as they become available.

Patient Access Specialist - Imaging (PRN)

Imaging Access Specialists are instrumental in ensuring the efficient and effective flow of patient needs within the Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments. Imaging Access Specialists also serve as a primary technology resource for the PACS and teleradiology system. Responsibilities include data distribution for PACS-related technology.

Schedule:

• PRN (as needed)


• Mon-Fri


• 7:30am- 6:00pm

Compensation:

• $22.47/hr + DOE


• PRN Differential

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Greets patients, families, to the department.


• Prepares appropriate paperwork for admission/registration and completes registration information gathering demographic and financial information. Answers all calls coming into Imaging and manages as appropriate.


• Schedules and coordinates appointments in a manner that meets the patient’s needs and assists the department in the management of patient flow utilizing knowledge of Imaging scheduling protocols.


• Schedules complex orders for Imaging services. Instructs patients on specific preparations and/or restrictions necessary to prepare for Imaging procedures. Involve other departments as needed.


• Educates patients on medically necessary waivers and obtains appropriate signatures.


• Prepare exam paperwork and distribute it to staff expediently.


• Coordinates the electronic medical record of the Imaging patient.

ADDITIONAL RESPONSIBILITIES:

• Full cross-trained and able to work in Patient Access


• Introduction to PACS digital radiology information systems


• Ability to analyze basic customer inquiries and determine appropriate action with the assistance of the Imaging Coordinator, Radiology RN, and Imaging Department Manager.


• Excellent interpersonal skills


• Ability to deal with difficult situations in a mature and professional manner


• Demonstrated excellence in customer service skills


• May participate in training/orientation of new staff as skills and competency levels allow

QUALIFICATIONS (Required):

• High School diploma or equivalent.


• Knowledge of Microsoft office products.

ADDITIONAL DESIRABLE QUALIFICATIONS:

• One year’s customer service experience preferred.


• Knowledge of electronic medical records and payment system.


• Mature personality, acute sense of responsibility and integrity.


• Attention to detail is a must.


• Positive attitude and flexibility during routine workday


• Well-groomed, tactful, professional, patient, pleasant and customer focused