Patient Access Specialist - Imaging

Livingston HealthCare; Livingston (MT); On-site; USD 26,000 - 36,000; Full time

Job summary

Livingston HealthCare is seeking an Imaging Access Specialist to greet and register patients, collect demographics and insurance information, and schedule imaging appointments. You will be the primary tech resource for the PACS and teleradiology systems and help distribute data related to PACS technology.

The role requires strong customer service, attention to detail, and teamwork with the Imaging Department to manage patient flow and ensure smooth operations.

Qualifications

• High School diploma or equivalent.
• Computer skills.
• Knowledge of Microsoft Office products.

Responsibilities

• Greets patients and families to the department.
• Prepares paperwork for admission/registration and gathers demographic and financial information.
• Answers calls into Imaging and manages as appropriate.
• Schedules and coordinates appointments meeting patient needs and imaging scheduling protocols.
• Schedules complex orders for Imaging services and briefs patients on preparations.
• Involves other departments as needed for exams.
• Coordinates electronic medical records of Imaging patients.

Skills

Customer service

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

Imaging Access Specialists are instrumental in ensuring the efficient and effective flow of patient needs within the Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments. Imaging Access Specialists also serve as a primary technology resource for the PACS and teleradiology system. Responsibilities include data distribution for PACS-related technology.

Schedule

• 1.0FTE (40 hours)
• Tues-Fri
• 4 x 10 hour days
• 7:30am- 6:00pm

Compensation

• $22.47/hr + DOE
• PRN Differential

Essential Functions, Duties And Responsibilities

• Greets patients, families, to the department.
• Prepares appropriate paperwork for admission/registration and completes registration information gathering demographic and financial information. Answers all calls coming into Imaging and manages as appropriate.
• Schedules and coordinates appointments in a manner that meets the patient’s needs and assists the department in the management of patient flow utilizing knowledge of Imaging scheduling protocols.
• Schedules complex orders for Imaging services. Instructs patients on specific preparations and/or restrictions necessary to prepare for Imaging procedures. Involve other departments as needed.
• Educates patients on medically necessary waivers and obtains appropriate signatures.
• Prepare exam paperwork and distribute it to staff expediently.
• Coordinates the electronic medical record of the Imaging patient.

Additional Responsibilities

• Full cross-trained and able to work in Patient Access
• Introduction to PACS digital radiology information systems
• Ability to analyze basic customer inquiries and determine appropriate action with the assistance of the Imaging Coordinator, Radiology RN, and Imaging Department Manager.
• Excellent interpersonal skills
• Ability to deal with difficult situations in a mature and professional manner
• Demonstrated excellence in customer service skills
• May participate in training/orientation of new staff as skills and competency levels allow

QUALIFICATIONS (Required)

• High School diploma or equivalent.
• Computer skills.
• Knowledge of Microsoft office products.

Additional Desirable Qualifications

• One year’s customer service experience preferred.
• Knowledge of electronic medical records and payment system.
• Mature personality, acute sense of responsibility and integrity.
• Attention to detail is a must.
• Positive attitude and flexibility during routine workday
• Well-groomed, tactful, professional, patient, pleasant and customer focused