Imaging Access Specialist

Livingston HealthCare; Livingston (MT); On-site; USD 26,000 - 36,000; Full time

Job summary

Livingston HealthCare is seeking an Imaging Access Specialist to greet patients, gather registration data, and schedule imaging appointments. The role supports PACS and teleradiology systems and ensures smooth patient flow within the Imaging Department.

The ideal candidate will have strong customer service skills, basic EMR knowledge, and the ability to coordinate complex imaging orders while communicating effectively with patients and staff.

Qualifications

• High School diploma or equivalent is required.
• Proficiency with Microsoft Office products.
• One year of customer service experience preferred.
• Familiarity with electronic medical records and payment systems.
• Attention to detail and customer-focused approach.

Responsibilities

• Greet patients and families entering the department.
• Collect demographic, insurance, and registration information and answer calls.
• Schedule and coordinate imaging appointments to optimize patient flow.
• Coordinate complex imaging orders and instruct patients on preparations.
• Obtain signatures for medically necessary waivers and complete paperwork.
• Prepare exam paperwork and distribute to staff promptly.
• Maintain and coordinate the imaging EMR for patients.

Skills

Excellent interpersonal skills

Microsoft Office

Education

High School diploma or equivalent

Tools

EMR knowledge

Job description

Imaging Access Specialists are instrumental in ensuring the efficient and effective flow of patient needs within the Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments. Imaging Access Specialists also serve as a primary technology resource for the PACS and teleradiology system. Responsibilities include data distribution for PACS-related technology.

Schedule:

• 1.0FTE (40 hours)
• Tues-Fri
• 7:30am- 6:00pm

Compensation:

• $22.47/hr + DOE
• PRN Differential

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Greets patients, families, to the department.
• Prepares appropriate paperwork for admission/registration and completes registration information gathering demographic and financial information. Answers all calls coming into Imaging and manages as appropriate.
• Schedules and coordinates appointments in a manner that meets the patient’s needs and assists the department in the management of patient flow utilizing knowledge of Imaging scheduling protocols.
• Schedules complex orders for Imaging services. Instructs patients on specific preparations and/or restrictions necessary to prepare for Imaging procedures. Involve other departments as needed.
• Educates patients on medically necessary waivers and obtains appropriate signatures.
• Prepare exam paperwork and distribute it to staff expediently.
• Coordinates the electronic medical record of the Imaging patient.

ADDITIONAL RESPONSIBILITIES:

• Full cross‑trained and able to work in Patient Access
• Introduction to PACS digital radiology information systems
• Ability to analyze basic customer inquiries and determine appropriate action with the assistance of the Imaging Coordinator, Radiology RN, and Imaging Department Manager.
• Excellent interpersonal skills
• Ability to deal with difficult situations in a mature and professional manner
• Demonstrated excellence in customer service skills
• May participate in training/orientation of new staff as skills and competency levels allow

QUALIFICATIONS (Required):

• High School diploma or equivalent.
• Knowledge of Microsoft office products.

ADDITIONAL DESIRABLE QUALIFICATIONS:

• One year’s customer service experience preferred.
• Knowledge of electronic medical records and payment system.
• Mature personality, acute sense of responsibility and integrity.
• Attention to detail is a must.
• Positive attitude and flexibility during routine workday
• Well-groomed, tactful, professional, patient, pleasant and customer focused