Patient Access Specialist II — Scheduling & Registration

Baptist-Health; Jacksonville (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Sign-on Bonus (up to $1,000)

Job summary

Baptist Health in Jacksonville, FL, is hiring a Patient Access Representative II to join the Imaging Contact Center at Baptist Southbank Plaza. This full-time day-shift role delivers frontline registration, scheduling, and patient flow support.

You will interact face-to-face and by phone, process demographics, insurance data, and documentation, and help ensure HIPAA compliance and EMTALA readiness across patient access areas.

Qualifications

• Customer Service experience required.
• Healthcare experience required.
• 1–2 years Insurance experience required.
• Experience in hospital registration or patient access preferred.

Responsibilities

• Register patients accurately and efficiently while ensuring all required demographic, insurance, and registration information is complete.
• Utilize multiple systems and interfaces to support patient access functions and maintain accurate patient information.
• Cross-train and work across multiple Patient Access areas to support departmental needs and operational efficiency.
• Provide service excellence to patients and visitors through professional face-to-face and telephone interactions.
• Contribute to Patient Access Services (PAS) goals and initiatives, including collections, palm scanning, and other departmental performance measures.
• Maintain knowledge of and compliance with applicable state and federal regulations, including EMTALA, AHCA, and JCAHO requirements.
• Ensure required patient consent and compliance documentation is accurately communicated and completed while maintaining patient privacy in accordance with HIPAA guidelines.

Skills

Customer Service

Healthcare Experience

Insurance Experience

Education

High School Diploma or equivalent

Job description

Baptist Health in Jacksonville, FL, is hiring a Patient Access Representative II to join the Imaging Contact Center at Baptist Southbank Plaza. This full-time day-shift role delivers frontline registration, scheduling, and patient flow support.

You will interact face-to-face and by phone, process demographics, insurance data, and documentation, and help ensure HIPAA compliance and EMTALA readiness across patient access areas.