Patient Access Specialist II — Insurance & Auth (On-Site)

University of Miami (old); Miami (FL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Bascom Palmer Eye Institute in Miami, FL is seeking a full-time Patient Access Representative 2 to support financial clearance for scheduled patients on-site. The role focuses on obtaining and verifying demographic, financial, and clinical information to ensure accurate billing and efficient patient flow.

Candidates should have a High School Diploma or equivalent and at least 2 years of relevant experience, with strong communication, teamwork, and technical skills to

Qualifications

• Education: High School Diploma or equivalent/relevant experience, certification or license.
• Experience: Minimum 2 years of relevant experience required.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders

Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent/relevant experience

Tools

Office software

Job description

The University of Miami Bascom Palmer Eye Institute in Miami, FL is seeking a full-time Patient Access Representative 2 to support financial clearance for scheduled patients on-site. The role focuses on obtaining and verifying demographic, financial, and clinical information to ensure accurate billing and efficient patient flow.

Candidates should have a High School Diploma or equivalent and at least 2 years of relevant experience, with strong communication, teamwork, and technical skills to