Patient Access Specialist II: Growth, Training & Care

Baptist Health; Boca Raton (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Baptist Health in Boca Raton, FL is seeking a Patient Access role responsible for coordinating patient flow, handling insurance requirements, and providing compassionate customer service in a busy healthcare setting.

The incumbent will support onboarding, participate in departmental initiatives, and ensure accurate, timely processing of patient interactions in a fast-paced environment.

Qualifications

• Minimum 1 year of patient access experience or similar healthcare access role.
• Ability to work in high-volume, fast-paced environment with accuracy.
• Excellent customer service and interpersonal communication skills.

Responsibilities

• Coordinate patient flow and timely processing within department/physician practice/hospital.
• Assist with onboarding and training of team members; participate in departmental initiatives.
• Maintain knowledge of insurance requirements, pricing, and revenue cycle operations; respond to patient inquiries.

Skills

Customer service

Interpersonal communication

Detail oriented

Team player

Bilingual (English/Spanish/Creole)

Education

High School / equivalent

Tools

Microsoft Office

EMR systems

Medical terminology

Job description

Baptist Health in Boca Raton, FL is seeking a Patient Access role responsible for coordinating patient flow, handling insurance requirements, and providing compassionate customer service in a busy healthcare setting.

The incumbent will support onboarding, participate in departmental initiatives, and ensure accurate, timely processing of patient interactions in a fast-paced environment.