Patient Access Specialist II – Front Desk & Insurance

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Retirement Programs (TRS)

Paid Parental Leave

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

UT Southwestern Medical Center is seeking a Patient Access Representative II to interact with patients by phone and in person, processing registrations and coordinating insurance verification. The role emphasizes patient-centered care, accuracy, and teamwork across on-site hospital-based clinics.

Responsibilities include pre-registration, data collection, and facilitating the patient experience while adhering to HIPAA and departmental policies.

Qualifications

• High School Diploma or equivalent.
• 6 months experience internal (Patient Access Representative I) or 6 months as a CSA I; external applicants: EPIC experience.

Responsibilities

• Pre-register/Register patients for services in hospital-based areas.
• Interview patients or representatives to collect demographic/insurance information.
• Obtain IDs and insurance cards and document in the system.
• Inform patients of visit status; collect co-pays and balances per policy.
• Maintain patient privacy and HIPAA compliance; follow Code of Conduct.

Skills

Customer service

Communication

HIPAA knowledge

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC Registration System

Job description

UT Southwestern Medical Center is seeking a Patient Access Representative II to interact with patients by phone and in person, processing registrations and coordinating insurance verification. The role emphasizes patient-centered care, accuracy, and teamwork across on-site hospital-based clinics.

Responsibilities include pre-registration, data collection, and facilitating the patient experience while adhering to HIPAA and departmental policies.