Patient Access Rep Ii

UT Southwestern Medical Center; Dallas (TX); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

PPO medical plan

100% coverage for preventive care

Paid Time Off

Retirement Programs (TRS)

Paid Parental Leave

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Zusammenfassung

UT Southwestern Medical Center in Dallas is seeking a Patient Access Representative II to greet patients, register visits, verify insurance, and collect co-pays in a hospital-based front desk setting.

You'll work under supervision, support operations, and may travel to on- and off-campus locations. Internal applicants require six months' related experience; external applicants need EPIC registration experience. AIDET training is valued.

Qualifikationen

• High School Diploma or equivalent required.
• Experience: Internal applicants require 6 months as Patient Access Representative I or CSA I; External applicants require 6 months in EPIC environment.
• Customer service and communication skills are essential.
• Familiarity with registration workflows and policy guidelines preferred.

Aufgaben

• Pre-register/register patients for scheduled or unscheduled services in hospital-based areas.
• Interview patients or representatives to obtain demographics and insurance information.
• Collect insurance information and verify coverage; document in the registration system.
• Obtain IDs and insurance cards as needed and ensure accurate patient data.

Kenntnisse

Customer service

AIDET knowledge

Communication

Ausbildung

High School Diploma or equivalent

Tools

EPIC system

Jobbeschreibung

WHY UT SOUTHERNWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Patient Access Representative II directly interacts with patients on the phone and/or in person under general supervision to perform moderately complex medical front office business operations in an in a hospital or hospital based clinic location. They maintain a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. They work as part of an elite team to support UT Southwestern operations and initiatives. They may be required to travel to both on and off-campus locations. This position offers a career ladder based on progressive responsibilities and performance.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage


• 100% coverage for preventive healthcare-no copay


• Paid Time Off, available day one


• Retirement Programs through the Teacher Retirement System of Texas (TRS)


• Paid Parental Leave Benefit


• Wellness programs


• Tuition Reimbursement


• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required Education

High School Diploma or equivalent.

Experience

For internal Applicants: 6 months‿ experience as a Patient Access Representative I or 6 months‿ experience as a CSA I or

External Applicants: 6 months' experience in entry-level registration in an EPIC environment.

Preferred Experience

• 2 years experience in a customer service setting, and


• 3 years experience in a clinical/medical office setting.

JOB DUTIES

• Pre-register/Register patients for scheduled/unscheduled services, inpatient/outpatient procedures within all applicable hospital based areas.


• Interview patient(s) and/or their representative at workstation or bedside to obtain demographic/insurance information or verify information already on file.


• All registrations performed utilizing available up to date technology (i.e. carts/workstation on wheels, tablets, etc)


• Obtain copies of necessary identification and insurance cards.


• Document appropriate information in the registration system based upon departmental documentation standards.


• Accurate and timely deployment of legal and compliance consent forms and documents.


• Initiates the Advance Directive process when applicable.


• Ensures all patients are continually informed of their visit status when services are delayed.


• Initiate, obtain and/or update insurance verification as appropriate for patient services.


• Coordinate accurate patient data to determine financial obligation. Collection of insurance co-payments, deductible amounts, self-pay deposits and patient balances from the patient/guarantor. Request full or partial payment for services rendered according to collection policies.


• Follows all guidelines set forth in the Cash Handling policy. Produce paperwork on each patient for distribution to appropriate departments.


• Obtain ABN's and/or non-covered notice forms when applicable.


• Learn and maintain up to date knowledge of registration system user operations, front line workflows and policies and procedures


• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community following AIDET guidelines.


• Greets and direct/escort patients and/or visitors to appropriate location, providing information as needed or obtain transport assistance.


• Build rapport and effective communication with internal and external team members to ensure best outcomes for the patient(s) in our care


• Maintain neatness of waiting area and assigned workspace; keeps area stocked with pamphlets and other materials as appropriate. Ensure adequate inventory of items necessary for day-to-day functions of assigned registration location, such as office supplies and patient forms.


• Release patient records as needed.


• Knowledge of various regulatory agencies: The Joint Commission, Center for Medicare and Medicaid Services, State & Federal Laws, Hospital/Departmental Policies.


• Meet established departme