Patient Access Specialist

Children's Health; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee medical plan premium coverage after 3 years

4%-10% employee savings plan match

Paid parental leave (up to 12 weeks)

Caregiver leave

Adoption and surrogacy reimbursement

Job summary

A healthcare organization in Dallas, TX, is looking for a Patient Access Specialist to handle patient registration, verify insurance, and support patient inquiries. This role requires at least a year of healthcare experience and a high school diploma. Responsibilities include managing demographic information and assisting with payment processes. The position offers a variety of shifts and a comprehensive benefits package, including paid parental leave and an employee savings plan.

Qualifications

• Minimum 1 year experience in healthcare or patient access operations.
• Ability to process patient registration and insurance verification.
• Experience with patient issue resolution.

Responsibilities

• Perform routine registration and patient access activities.
• Verify patient demographic information and insurance eligibility.
• Assist with reimbursement questions and issues.

Skills

Patient access operations

Insurance verification

Customer service

Demographic verification

Education

High school diploma or equivalent

Two-year Associate's degree or equivalent experience

Job description

Job Title & Specialty Area: Patient Access Specialist

Department: ER Access Svcs

Location: Dallas, TX

Shift: We have 2 openings with different shifts

Shift one: Week1: Mon 1P-7P & Tue, Wed, Sat 7A-7P Week2: Mon 7A-1P & Sun, Thu, Fri 7A-7P

Shift two: Week1: Sun, Thu, Fri 11A-11P & Mon 11A-5P Week2: Mon 5P-11P & Tue, Wed, Sat 11A-11P

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting‑edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well‑being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Responsibilities

• Performs routine registration activity including verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol
• Performs routine patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol
• Resolves routine patient issues and assists with questions on reimbursement
• Demonstrates the components of the Children's Health System Vision, Mission and The Children's Way Values

Work Experience

• At least 1 year healthcare, Patient Access operations activities or related experience required

Education

• High school diploma or equivalent required
• Two‑year Associate's degree or equivalent experience preferred

Licences and Certifications

• National Association of Healthcare Access Management CHAA Certification preferred

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally‑protected status or class. This applies to all aspects of the employer‑employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment‑related activity.

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