Patient Access Specialist II

Samaritan Health Services

Lincoln City (OR)

On-site

USD 25,000 - 33,000

Full time

2 days ago

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Job summary

Samaritan Health Services is seeking a Registration Specialist in Lincoln City, OR to interview and register patients for outpatient and inpatient services in accordance with policies and regulations. This role requires accuracy in collecting demographic data and coordinating with clinical teams.

You will schedule complex examinations, coordinate with multiple departments, and liaise with outside entities for authorizations, coding and billing.

Qualifications

High School diploma or equivalent is required.
One year of admitting, registration, administrative, and/or reception experience in a healthcare setting is required.
Completion of registration and scheduling training checklist within six months of hire.

Responsibilities

Interview and register patients for outpatient and inpatient services according to policies and procedures and regulatory requirements.
Schedule more complex examinations that require coordination of multiple departments/staff schedules.
Coordinate with outside entities to provide authorizations, coding and billing.

Skills

Clerical

Communication

Customer Service

Computer Literacy

Time Management

Confidentiality

Education

High School diploma or equivalent

Job description

JOB SUMMARY/PURPOSE

Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations. Schedules more complex examinations that require coordination of multiple department/staff schedules. Coordinates with outside entities to provide authorizations, coding and billing.

DEPARTMENT DESCRIPTION

The Registration/Access teams at Samaritan Health Services work closely with patients from the moment the patient walks into the facility. We carefully and thoroughly check demographic information and serve as a gateway to the patient’s services within our facility. We are often the first person patient’s encounter upon arrival and we excel at making sure their visit starts with a friendly smile and a positive interaction.

EXPERIENCE/EDUCATION/QUALIFICATIONS

High School diploma or equivalent required.
One (1) year admitting, registration, administrative, and/or reception experience in a healthcare setting required.
Satisfactory completion of registration and scheduling training checklist required within six (6) months of hire.

KNOWLEDGE/SKILLS/ABILITIES

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Communication - Proficient communication skills in dealing with hospital employees, customers and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner.
Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Computer Literacy - Proficient computer skills in department applications.
Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

PHYSICAL DEMANDS

Rarely (1–10% of the time)

(11–33% of the time)

Occasionally

(34–66% of the time)

Frequently

Continually

(67–100% of the time)