Clinic Call Center Rep**

Samaritan Health Services; Corvallis (OR); Remote; USD 22,000 - 29,000; Full time

Job summary

Samaritan Health Services in Oregon is seeking a Patient Call Center Representative to take inbound calls and respond promptly to inquiries, making patients and their needs a primary focus. You will help schedule appointments, relay information to providers, and guide patients through daily care within the Samaritan System.

The role requires a high school diploma, comfort with computer applications, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience or training with computer applications required.
• One (1) year experience or training in a position of similar responsibility and complexity preferred.
• Experience or training with medical/insurance terminology preferred.

Responsibilities

• Take inbound calls and ensure efficient and prompt responses to inquiries.
• Make patients and their needs a primary focus and cultivate positive patient relationships.
• Assist patients in scheduling appointments and communicating with providers to facilitate daily care.

Skills

Service Orientation

Clerical

Confidentiality

Time Management

Team Building

Social Perceptiveness

Education

High school diploma or equivalent

Job description

This position is fully remote. Applicants must reside in the State of Oregon in order to qualify for this position**

JOB SUMMARY/PURPOSE

Takes inbound calls and ensures efficient and prompt responses to inquiries. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to try and meet patient's needs and seeks information to recognize patient preferences and facilitate solutions to patient problems.

DEPARTMENT DESCRIPTION

The Clinic Call Center takes inbound calls and ensures efficient and prompt responses to inquiries from patients. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to help patients schedule appointments, communicate with their providers and facilitate their daily care.

EXPERIENCE / EDUCATION / QUALIFICATIONS

• High school diploma or equivalent required.
• Experience or training with computer applications required.
• One (1) year experience or training in a position of similar responsibility and complexity preferred.
• Experience or training with medical/insurance terminology preferred.

KNOWLEDGE / SKILLS / ABILITIES

• Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
• Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.

PHYSICAL DEMANDS

• Rarely (1 - 10% of the time)
• WALK - INCLINE
• LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
• LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
• LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
• CARRY 1-handed, 0 - 20 pounds
• CARRY 2-handed, 0 - 20 pounds
• SQUAT Repetitive
• SQUAT Static (hold >30 sec)
• PUSH (0-20 pounds force)
• PULL (0-20 pounds force)
• STAND
• CLIMB - STAIRS
• KNEEL (on knees)
• REACH - Upward
• SIT
• WALK - LEVEL SURFACE
• BEND FORWARD at waist
• ROTATE TRUNK Sitting
• ROTATE TRUNK Standing
• REACH - Forward
• MANUAL DEXTERITY Hands/wrists
• FINGER DEXTERITY
• PINCH Fingers
• GRASP Hand/Fist