Patient Access Specialist I - Scheduling & Triage

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago seeks an Access Center Specialist I to manage clinical and non-clinical calls, perform scheduling, triage, and referral management. You will collaborate with practice staff to meet access and scheduling objectives while upholding Rush policies.

Requirements include a High School Diploma (Bachelor’s preferred), strong communication, and the ability to use Epic Cadence, Salesforce, and Genesys. Bilingual skills are a plus; CHAA certification is preferred.

Qualifications

• High School Diploma required or equivalent.
• Bachelor’s degree or equivalent work experience in patient care or related setting strongly preferred.
• Bilingual skills a plus.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Answers all telephone calls and schedules patients per Epic guidelines.
• Routes and escalates non-scheduling inquiries with RN triage or clinics.
• Document patient needs and ensure resolution across systems.
• Utilize Salesforce and Genesys to optimize patient interactions and workflows.
• Monitor and resolve Epic scheduling issues and build processes.

Skills

Excellent communication

Customer service

Typing 40 WPM

Attention to detail

Problem solving

Teamwork

Education

Bachelor’s degree or equivalent work experience

High School Diploma

Certified Healthcare Access Associate (CHAA) preferred

Tools

Epic Cadence

Salesforce

Genesys

Microsoft Office (Outlook & Word)

Job description

Rush University Medical Center in Chicago seeks an Access Center Specialist I to manage clinical and non-clinical calls, perform scheduling, triage, and referral management. You will collaborate with practice staff to meet access and scheduling objectives while upholding Rush policies.

Requirements include a High School Diploma (Bachelor’s preferred), strong communication, and the ability to use Epic Cadence, Salesforce, and Genesys. Bilingual skills are a plus; CHAA certification is preferred.