Patient Access Navigator – Scheduling & Care Coordination

Rush University Medical Center; Chicago (IL); On-site; USD 32,000 - 50,000; Full time

Job summary

Rush University Medical Center is seeking an Access Navigator for the Access Center Primary Care. The role coordinates care, schedules visits, and assists patients, providers, and staff across service lines.

The position is full-time with a total FTE between 0.9 and 1.0, working 8 hours from 11:00 AM to 7:30 PM in Chicago. Candidates should have a high school diploma or GED and several years of healthcare and customer service experience.

Qualifications

• High school diploma or GED required.
• Five years healthcare and customer service experience.
• Three years of customer service/front-end experience.
• Ability to support Access Center service lines.
• Strong verbal and written communication skills.

Responsibilities

• Delivers personalized attention and coordinates patient care across service lines.
• Answers calls for multiple queues and coordinates scheduling and referrals.
• Assesses caller needs and resolves inquiries or escalates as needed.
• Builds relationships with physicians and staff to coordinate patient visits.
• Performs outreach via phone, MyChart, email to complete scheduling or care coordination.
• Maintains knowledge of Rush Center processes and scheduling workflows.

Skills

Customer service

Communication skills

Telephone etiquette

Organizational skills

Problem solving

Team collaboration

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

MS Word

Excel

Outlook

Job description

Rush University Medical Center is seeking an Access Navigator for the Access Center Primary Care. The role coordinates care, schedules visits, and assists patients, providers, and staff across service lines.

The position is full-time with a total FTE between 0.9 and 1.0, working 8 hours from 11:00 AM to 7:30 PM in Chicago. Candidates should have a high school diploma or GED and several years of healthcare and customer service experience.