Patient Access Specialist I - Full-Time, Rotating Shift

St. Peter's Health Partners, Inc.; City of Albany (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

St. Peter's Health Partners, Inc. is seeking a Patient Access Representative I at St. Peter's Hospital. You will greet patients, register for services, verify insurance, collect payments, and collaborate with care teams to ensure smooth patient flow.

The position requires a high school diploma and at least 1 year of customer service experience, with emphasis on accurate data entry and compassionate service in a healthcare environment.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience, preferably in Patient Access/clerical healthcare.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced healthcare environment.
• Comfortable using multiple computer applications and learning new systems.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and compassion.
• Register patients for outpatient and inpatient services with accurate demographics and insurance information.
• Verify insurance coverage, explain benefits, and secure required authorizations, referrals, and pre-certifications.
• Collect patient payments and discuss financial responsibilities clearly.
• Collaborate with physicians' offices, clinical staff, and other departments to ensure seamless patient care.
• Utilize multiple computer systems and applications to manage patient information, maintain records, and support workflow efficiency.
• Research and analyze information to resolve registration and insurance issues quickly and accurately.
• Contribute to process improvement initiatives that enhance the patient experience and operational effectiveness.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Computer applications

Job description

St. Peter's Health Partners, Inc. is seeking a Patient Access Representative I at St. Peter's Hospital. You will greet patients, register for services, verify insurance, collect payments, and collaborate with care teams to ensure smooth patient flow.

The position requires a high school diploma and at least 1 year of customer service experience, with emphasis on accurate data entry and compassionate service in a healthcare environment.