Patient Access Specialist – Scheduling & Service

2600 White Plains Hospital Medical Center; United States; On-site; USD 28,000 - 42,000; Full time

Job summary

White Plains Hospital Medical Center in White Plains, NY seeks a per diem Front Desk/Patient Access Center Associate responsible for patient intake, scheduling, registrations and ensuring accurate demographics and insurance information. Day shift with MON-FRI and varied hours; prior customer service and call center experience preferred.

The role requires ability to handle high call volumes, exceptional communication, and professionalism.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Previous physician practice experience preferred.
• Previous call center experience preferred.
• Basic medical terminology, electronic scheduling, EMR experience preferred.

Responsibilities

• Responds to multi-channel inquiries regarding appointments, referrals, refills, etc. in accordance with scheduling guidelines.
• Maintains high level of customer experience and monitors call queues for efficient processing.
• Ensures proper patient identification, demographics and insurance coverage; updates medical records.
• Performs front desk duties including scheduling and registration at offsite practices as needed.
• collaborates with team and leadership to improve departmental performance.

Skills

Customer service

Communication

Multi-tasking

Call center experience

Education

High school diploma or GED

Tools

EMR experience

Electronic scheduling

Job description

White Plains Hospital Medical Center in White Plains, NY seeks a per diem Front Desk/Patient Access Center Associate responsible for patient intake, scheduling, registrations and ensuring accurate demographics and insurance information. Day shift with MON-FRI and varied hours; prior customer service and call center experience preferred.

The role requires ability to handle high call volumes, exceptional communication, and professionalism.