Patient Access Specialist I

Hospital for Special Surgery; New York, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Hospital for Special Surgery in White Plains, NY, seeks a Patient Access Specialist to deliver exceptional service, manage patient flow, verify insurance, and schedule radiology visits. The role requires strong communication, ability to multi-task, and familiarity with healthcare terminology.

Evening and weekend availability preferred; travel to other HSS sites may be required. Join a Magnet-recognized hospital known for orthopedics and rheumatology and contribute to patient-centered care across

Qualifications

• Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
• Two years in a healthcare or related customer service field

Responsibilities

• Provide exceptional customer service to patients, families, and healthcare providers
• Prioritize patient flow and manage reception duties
• Verify insurance benefits and radiology service authorizations
• Triage phone calls and schedule appointments
• Collect patient demographics and medical history via interview
• Process payments and assist with related duties
• Screen patients for COVID safety precautions
• Coordinate with leadership on shift coverage and cross-departmental needs

Skills

Customer service

Communication

Multitasking

Teamwork

Healthcare knowledge

Medical terminology

Education

Bachelor's degree

Diploma or equivalent

Job description

How you move is why we’re here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent – candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status Per Diem Part time Work Shift Variable (United States of America) Compensation Range What you will be doing Patient Access Specialist - Westchester OPC Full-Time. A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.

Responsibilities

• Provide exceptional customer service to all patients, visitors, and customers
• Prioritize and designate patient flow
• Verify insurance and obtain benefits
• Confirming all radiology services have been authorized prior to visits/communicating results with patients
• Triage phone calls and schedule appointments
• Respond to patient, visitor, and customer inquiries
• Obtain patient demographics, personal information, and medical history by interviewing patients
• Collect payments
• Performs other related duties incidental to the work described herein
• Screen patients for COVID safety precautions
• Communication with leadership regarding closing shift precautions
• Position is based in White Plains, however, employee may need to travel to other HSS sites
• Cross coverage with other departments

Requirements

• Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
• Two years in a healthcare or related customer service field

Desired Qualifications

• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multi-task
• Ability to work in a team environment
• Knowledge of healthcare and health insurance
• Familiarity with medical terminology
• Displays positive attitudes towards assignments and others
• Hired for evenings and weekends, but must be flexible for morning coverage

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

HSS is nationally ranked No. 1 in orthopedics (for the 17th year in a row) and No. 3 in rheumatology by U.S. News & World Report (2026-2027). Our guiding principles are helping us in our search for exceptional talent-candidates that align with our unique workplace culture and who want to maximize the abundant opportunity for growth and success.

Our patients say it best: We receive consistently high ratings from our patients for the quality of our doctors and our hospital. More than 3,000 have shared their experience in their own words.