Patient Access Specialist — Hospital Front Desk

R1 RCM; Appleton (WI); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM in Appleton, WI is seeking a Patient Registration Representative to be the first point of contact, ensuring fast, compassionate access to care across multiple computer systems and supporting patient flow and revenue cycle.

We look for candidates with strong customer service, professionalism, and multitasking abilities. A High School Diploma or GED is required, and prior patient access or front desk experience is a plus. Training will be provided.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Job description

R1 RCM in Appleton, WI is seeking a Patient Registration Representative to be the first point of contact, ensuring fast, compassionate access to care across multiple computer systems and supporting patient flow and revenue cycle.

We look for candidates with strong customer service, professionalism, and multitasking abilities. A High School Diploma or GED is required, and prior patient access or front desk experience is a plus. Training will be provided.