Patient Access Specialist (Healthcare Front Desk)

R1 RCM; Luling (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

R1 RCM is seeking a Patient Access Representative II in the United States. You will be the first contact for patients, ensuring fast, compassionate, and accurate access to care. The role emphasizes registration, patient support, and collaboration with care teams to improve patient experience and revenue cycle outcomes.

Shifts are Monday through Friday, 7:00am–3:30pm, with training provided. This position offers growth within the healthcare revenue cycle field and a chance to make a meaningful

Qualifications

• Experience delivering frontline patient or customer service in a fast-paced setting.
• Ability to communicate clearly and empathetically with diverse patients.
• Comfort handling multiple computer systems and registration workflows.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and collect accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions with confidence.
• Build trust with patients during moments of illness, anxiety, or uncertainty.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Access Representative II in the United States. You will be the first contact for patients, ensuring fast, compassionate, and accurate access to care. The role emphasizes registration, patient support, and collaboration with care teams to improve patient experience and revenue cycle outcomes.

Shifts are Monday through Friday, 7:00am–3:30pm, with training provided. This position offers growth within the healthcare revenue cycle field and a chance to make a meaningful