Patient Access Registrar

Sheridan Memorial Hospital; Sheridan (WY); On-site; USD 24,796 - 33,062; Full time

Job summary

Sheridan Memorial Hospital invites applications for a Patient Access Registrar. The role focuses on delivering a 5-star patient experience and supporting the Revenue Cycle by accurately gathering demographic and insurance information while maintaining a welcoming environment for patients and guests arriving for care.

Responsibilities include preregistration, registration, routing or escorting patients, explaining consent and rights forms, and ensuring HIPAA compliance.

Qualifications

• Six months of customer service experience or more.
• Knowledge of insurances and healthcare billing is preferred.
• Ability to work any day of the week, including holidays.
• Keyboarding, filing, and basic office procedures are a plus.

Responsibilities

• Greet and preregister patients; register and route or escort as needed.
• Collect demographic, emergency and insurance information accurately.
• Provide courteous telephone communication and establish rapport with patients and staff.
• Explain forms and obtain signatures, respond to questions professionally.
• Perform financial clearance and insurance verification with good customer service.
• Demonstrate proficient use of the EMR and accurate documentation.

Skills

Customer service

Phone etiquette

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

EMR system

Job description

Job Summary

Service excellence and a culture of kindness are priorities for Sheridan Memorial Hospital. The Patient Access Registrar is responsible for providing a 5‑star patient experience and supporting Sheridan Memorial Hospital’s Revenue Cycle through efficient collection and verification of demographic and insurance information while providing a welcoming environment to all patients and their guests who arrive for care.

Essential Duties/Responsibilities

• Creates a positive impression for each patient, family member, visitor or staff while performing the tasks of preregistering, registering, routing or escorting patients, family or visitors.
• Accurately gathers necessary demographic, emergency and insurance information for preregistration/registration on all patients.
• Performs courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, and hospital staff, promoting excellent customer service in every interaction.
• Conducts all activities with knowledge and understanding of Sheridan Memorial Hospital's mission and values, regulatory compliance requirements, payer requirements, EMTALA, HIPAA privacy and security requirements, the overall revenue cycle procedures and the hospital's policies.
• Explains consent forms, Patient Rights forms, and other hospital documentation as needed and obtains signatures on the forms and responds to all questions in a professional, non‑judgmental manner.
• Performs the necessary financial clearance processes, i.e. eligibility, address and insurance verification with professional and excellent customer service.
• Demonstrates knowledge of the EMR, correctly scans documentation and alerts appropriate personnel of incorrect documentation.
• Maintains a professional atmosphere for patients, family members and staff.
• Proactively seeks solutions to address patient issues and concerns. Offers assistance without being prompted and takes initiative to perform other tasks during slow times.
• Actively participates in performance improvement.
• Escorts patients, family, caregivers and guests as necessary and provides physical assistance to patients who require additional assistance.
• Conducts limited cashiering duties to include receipt of patient payments, processing petty cash reimbursements and providing staff and guests with change.
• Communicates with referring provider’s office, clinical department(s) and/or appropriate personnel to exchange necessary information to provide and receive reimbursement for services.

Minimum Qualifications

• High school graduate or equivalent.
• Minimum six months’ customer service experience.
• Knowledge of Insurances and Healthcare Billing, preferred.
• Ability to work any day of the week, including holidays, to accommodate customer service needs.
• Keyboarding, filing, office procedure classes and/or experience preferred.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre‑employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.